Pharmacy Technician Customer Service

HITESH PANCHAL

Ph: 306-***-****

************@*****.***

To secure a challenging position in a well-established organization and fully utilizes my skills and experience.OBLECTIVE: International Pharmacy Graduate seeking position to work as Pharmacy Technician.

INTERPERSONAL SKILLS:

Physically fit and able to stand for long periods of time;

Strong interpersonal and customer service skills to deal with customers and co-workers;

Good organizational skills and the ability to prioritize tasks;

Flexible and able to work all shifts;

Highly motivated individual eager to learn new skills;

Excellent communication skills to determine and meet customer’s needs;

Familiar with Microsoft Word, Excel, and PowerPoint; good keyboarding speed;

Languages: Fluent in English, Gujarati, Hindi and Punjabi.

SUMMARY OF QUALIFICATION:

Sound leadership skills and strong communication abilities to effectively communicate with patients, Pharmacists, coworkers and other Health care professionals.

Awareness of and sensitivity to cross-cultural communication requirements and to the needs of a diverse clientele.

Strong knowledge of and compliant with all legislation, established standards, policies and procedures.

Excellent knowledge of drugs (brand and generic) and their utilization in disease processes.

EDUCATION

Post Graduate Diploma in Biotechnology Technician from Centennial College, Toronto, Canada January 2010- May 2011.

•Bachelor of Pharmacy from Rajiv Gandhi University, India Sep 2004-Dec.2008.

(I studied subjects are Pharmacology, Bio-Pharmaceutics, Pharmaceutics, Organic chemistry, In-Organic chemistry, Pharmaceutical Engineering, Pharmaceutical Analysis, Medicinal chemistry.)

I gave PEBC’s Evaluating Exam.

QUALIFICATIONS AND PERSONAL SKILLS:

Excellent track record of maintaining relationship with patients, pharmaceutical representatives, doctors, medical professionals, healthcare organizations and insurance providers.

Committed to continuing education and regularly updating the knowledge through pharmaceutical related resources.

Punctual, hardworking, responsible and highly dedicated individual.

Able to work independently and has experience multi-tasking.

Strong interpersonal, organizational and time management skills.

Excellent communication skills with strong work ethics and adapt at managing details efficiently with ability to coordinate workload while multitasking.

PHARMACY OPERATIONS:

Accurately interpreted and filled prescription order, and inputted patient data into Kroll System Strong organizational skills and attention to detail.

Experience with Nexus and Kroll.

Controlled inventory levels by adjusting orders and returning products to manufacturers when necessary.

Maintained records for incoming narcotics and controlled drugs.

Answer the pharmacy telephone, inquiries about prescriptions, or drug information.

Maintain stock of pharmacy supplies.

Assist with third party billing.

Returned outdated products.

Maintained composure and professionalism under pressure.

Performed inventory count.

WORKING EXPERENCE:

(1) Loblaw Pharmacy working as Pharmacy Technician Aug-2018 to April-2019

(2) Rexall Pharmacy #7308 working as Pharmacy Technician Sep-2015 to April-2018

(3) Rubicon Pharmacy working as Pharmacy Technician Nov- 2014 to May 2015 (4) London Drugs E working as Pharmacy Technician Sep- 2013 to Aug 2014

REFERENCES:

Up on request

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