Customer Service Sales Representative

An enthusiastic, reliable, and dedicated with well-developed abilities to handle multiple tasks and deadlines while maintaining positive relationships with clients and coworkers a like. Capable to hard work and extended responsibilities.

Highlights of Qualifications

Proficient in MS Office, E-mail, Internet, systems, applications, quick to adapt to new programs

Easily adapts to new programs, systems and applications

Highly adaptable to evolving work priorities and environments

Familiar with Simply Accounting, Quick books and ACPAC

Excellent presenter with active listening, negotiating, and customer relation skills

Superior written, verbal/listening communication skills, interpersonal skills

Superior analytical, problem solving and data management skills

Demonstrated superior time management and organizational skills on a consistent basis managing multiple assignments

The ability to grasp new concepts promptly and accordingly

Pays extreme attention to detail and high level of accuracy

Efficiently customer service skills, communicating and ensuring a clear understanding of company policies and procedures

Professional Experience

Central Processing Administrator Ippolito Group Burlington, ON 2012 – 2019

Sorted and recorder all shipping & receiving paperwork; confirming counts, quality assurance notes and correct sign offs

Sorted local driver’s paperwork ensuring all delivery bills were signed off correctly

Scanned and indexed all documents for 2 separate departments

Ensured all required paperwork for each freight bill was obtained to ensure payment would be received without delays

Created freight bills to assist dispatch and create delivery trips

Approved freight bills for payment

Contacted outside carries for outstanding paperwork

Confirmed correct custom documents were obtained (airway, cargo, container)

Confirmed all freight bills were billed accurately confirming rates when discrepancies came up

Customer Service Representative Just Energy Mississauga ON 2011 – 2012

Answered and assessed nature of incoming calls,

Attended and attempted to de-escalate calls when appropriate, trouble shoot when needed.

Explained hydro bill and consumption used during billing cycle

Explained rates and offered other products when applicable

Recorded notes for each in-bound call to the accordance to company/territory requirements

Technical Service Representative Youngs Insurance Burlington ON 2009 – 2011

Reviewed policy renewals and changes to ensure accuracy

Assisted brokers with home and auto quotes for clients to ensure they were receiving the best coverage/rate for their needs

Answered phone calls regarding policy changes, questions and concerns

Recording detailed notes regarding claim reports before forwarding to the proper insurance company

Contacted clients to set up appointments with brokers when requested and sorting daily mail

Shift Manager/Sales Representative Feet First Burlington ON 2006 – 2009

Set daily sale goals based on previous year to date sales

Set individual sales goals for employees

Completed weekly schedules based on availability and previous years volume to ensure proper coverage was in place.

Management Training Program McDonalds Burlington ON 2002 – 2009

Organized staff accordingly to maintain coverage during high/low volume periods of the day

Reviewed stat reports to ensure productivity vs. sales per hour were being met

Arranged events to keep up employee moral for up to 300 staff

Challenged crew with tasks to keep up productivity

Trained employee to perform new tasks

Evaluated employees to ensure company policies and procedures were being met

Balanced tills to ensure accuracy from sales and float amounts

Counted and maintained an accurate safe float.

Created/reviewed deposits to be taken to the bank

Customer Service Operator Westfalia Separator Inc. Burlington ON 2008

Professional Training

triOS College, Hamilton, ON – Accounting and Payroll Administration (2012)

Mohawk College, Hamilton, ON – General Arts & Science (2007-2008)

Sheridan College, Oakville ON – Theatre Arts Technical Production (2005)

M. M. Robinson High School, Burlington, ON – OSSD (2000-2005)

Volunteer History

2000 – 2017 Daycare Relief Barbara400 Burlington, ON

2013 – 2015 Assistant Soccer Coach BYSC Burlington, ON

2012 Accounts Assistant CNIB Hamilton, ON

2007 – 2010 Event Staff Sound of Music Festival Burlington, ON

2000 – 2005 Soccer Coach BYSC Burlington, ON

References Available Upon Request

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