Customer Service Sales

Ingrit Tavares A. Teixeira

******.*******@*****.*** 647-***-**** Toronto, ON, Canada

Business Administration

Profile

·Business Administration graduating student, with strong problem solving, organizational, and analytical skills

·Experienced professional in areas such as sales, administrative and customer services

·Strong ability to balance concurrent activities, always ensuring timely completion and maintaining high quality

·Effective team player with ability to collaborate with business partners and cross-functional teams

·Relationship builder with very strong interpersonal and communication skills

·Able to grasp new concepts quickly and efficiently

·Always willing to step up and face challenges

·Highly proficient in MS Word, MS Power Point, MS Excel (VLOOKUP, IF functions, Pivot Table, Macro) and MS Outlook

·Other computer skills: SAP, SQL, and MS Access

Professional Experience

TD Bank (Sep/2018 - current)

Toronto, Canada

Customer Service Representative

Delivered accurate and excellent customer service by cross-selling products and services based in customer needs

Investigated and solve customer inquiries

Performed branch opening and closing procedures, including balance cash deposits, withdraw, and vault inventory

Helped on the training of new secure desk operators

Gap Kids (Sep/2017 - Sep/2018)

Toronto, Canada

Sales Associate

Identified customers’ needs and provided assistance throughout all sales stages

Replenished missing products on store shelves

Prepared online sold products for shipping from store

Gol Airlines (Aviation) (Dec/2010 - Aug/2016)

Rio de Janeiro, Brazil

Flight Attendant

·Performed customer service with excellence, always ensuring passengers were comfortably accommodated in the airplane

·Acted as conflict solver, by understanding customers issues with bookings, seats, luggage and personal needs

·Worked to guarantee boarding and exiting procedures were effectively completed in timely manner

·Responsible for passengers and crew safety, right before, during and right after flights

Vexson Óptica (Eyeglass store) (Oct/2005 - Apr/2009)

Rio de Janeiro, Brazil

Administrative Assistant

·Took care of all office duties, such as organizing customers records and buying supplies

·Provided support to sales team, with accurate reports based on KPI’s data

·Performed overall and ongoing analysis of business to generate insights and recommendations

·Provided budget variance analysis

·Controlled payment to all suppliers ensuring they were never overdue

·Created reports based on marketing campaign performance

·Guaranteed shop showcase was well maintained and up to date with new products

·Assisted customer inside the store when no sales representatives were available

Education

Business Administration Post-Secondary Advanced Diploma (Jan/2017 - current)

Centennial College, Toronto, Canada

Bachelor’s Degree in Literature (Aug/2004 - Jul/2009)

Universidade Estadual do Rio de Janeiro, Brazil

Languages

English, Portuguese, Spanish

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