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Customer Service Sales

Woodbridge, Ontario, Canada
April 30, 2019

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Eashwar Omprakash Potharla

** ******* ********, ********, ******* L6Y 2K9

Tel # 647-***-****

Objective : Collection agent/call center Representative


•Over six Years of experience in testing and customer service/supply chain management

•Expert in Handling test strategies and writing test cases

•Proficient in Microsoft Office, Excel, Power Point, Access, Outlook, and Word

•Ability to use keyboard Efficiently

•Experience in Handling Busy calls and customer queries on call

•Excellent Customer service skills with professional telephone manner, Trust worthy and adaptable

Skills Summary

Quality Analyst

•Expression and expertise in manual testing skills

•Well versed with the SDLC

•Good understanding of software testing life cycle

•Good knowledge in functional,Integration and system testing,unit testing regression testing and retesting

•Extensive knowledge in writing test cases and reviewing test cases.

•Well versed with bug tracking tool

Process Associate

•Provided administration assistance including general office duties such as collection agent, maintaining excel sheet data on daily basis, photocopying and emails tracking

•Maintained a clean and organized department ensuring that all items were displayed appropriately for easy access to customers

•Maintaining office files and records accessible at all time

•Typed documents related to sales using MS word

•Maintaining suppliers data base to process request upon requested workflow

Customer Service/Administration

•Answered phone calls responding to Enquires regarding promotions and products

•Directed calls to departments while providing consistent and friendly customer service

•Responding to incoming calls to assist customers and staff with product information

Professional Experience

Quality Analyst - Secureuat Hyderabad, India 2016 - 2018

•Having sound knowledge on Testing Methodologies, Testing concepts.

•Having Experience in Bug tracking Tool like HP Quality center.

•Identifying documenting tracking the defects and potential improvements identified during testing

Process Associate-Genpact Hyderabad, India 2009 - 2011

•calling to customers for credit card payments Update payments

•My responsibilities are to maintain suppliers data base

•we provide services to our suppliers by processing their Requests, requested by requestor on behalf of the suppliers for the payment and purchases made by the suppliers

Customer service-Administration-ICICI Insurance Hyderabad, India 2007 -2009

•Provided Excellent customer service by listening to clients and assisting them with products and insurance policies prices and any others questions

•Maintaining credit card data of sales, saving plans and fund transfers

•Provided general office assistance including filing, faxing, and data base

Education: Master’s in Computer Applications Princeton P.G College 2006

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