Customer Service Software

Daniel Toste

** ******** ***** *****, *******, Ontario M3J 3C2

Cell: 647-***-****

Email: *****.******@*****.***

Profile Summary

·Graduated with a 3.8 GPA in Computer Programming with Honors from Seneca College

·Completed a Certificate in Database Fundamentals from Seneca College

·Experience in Electrical Signal & Communications transitioning to an IT focused career

·Demonstrated proficiency in delivering exceptional customer service

·Knowledge in the use of the programming languages C, C++, Java, JavaScript, SQL, PL/SQL, R, Python, TSQL, RPGLE, CLLE, HTML5, and CSS

·Proficient in using Visual Studio, Visual Studio Code, IntelliJ, Visio, Star UML, MS Office, DB2, Oracle SQL developer, Microsoft SQL Server, and several open source software’s in a Hadoop environment

·Knowledge of proper business writing practices for written reports, memos, and documentations

·Application experience involved in developing code for inventory management and financial modelling using Visual Studio

·In depth Oracle 11g PL/SQL development for course assignments and complex data retrieval

·Possess a strong work ethic and a commitment to getting the task done while utilizing analytic problem-solving skills.

·Demonstrated experience working in a team or as an individual. Have provided mentoring or problem-solving solutions with colleagues

·Granted the Award of Leadership in 2010 while training at the Pre-Apprenticeship Institute

Education & Achievements

Database Fundamentals – Recognition of Achievement (2019)

Seneca College, Toronto, ON

·Study database design, development, support, testing, and troubleshooting

·Use of Oracle 11g, DB2, SQL Server (2014) and several software’s in a Hadoop environment

·Automating, configuring, maintenance plan creation, optimizing, performance monitoring, and performance tuning of SQL Server (2014)

·Experience with DBA scheduling, maintenance, and performance tuning tasks

Computer Programming Diploma (2018)

Seneca College, Toronto, ON

·Studied and worked with programming languages such as C, C++, Java, JavaScript, SQL, PL/SQL, RPGLE, CLLE, HTML5, and CSS

·Understanding in the analysis and design of business needs

·Development of secure programs based on specifications

·Understanding the SDLC through object-oriented analysis and design techniques using UML

·Knowledge of the creation and development of business applications developed using relational databases

·Experience with UNIX/Linux

·Developed proper technical business writing and communicative skills in any work environment

IBM Course Badges

·Spark - Level 1

https://www.youracclaim.com/badges/58336093-6745-4551-9296-d06a5c8f1f1a/

·Hadoop Foundations – Level 1

https://www.youracclaim.com/badges/29d706a7-29f4-4912-8e73-db5543f7db6b/

Work Experience

Checkout Services Team Support (2017)

IKEA, Vaughan, ON

·Able to maintain an attention to detail while effectively multitasking

·Worked in a fast-paced environment while providing excellent customer service

·Dealt with and resolved customer issues and concerns

·Assisted on duty Team Lead in shutting down the Checkout Services department

·Responsible for ensuring all money involving sales at checkout was accounted for

Call Centre Associate (2015-2016)

Bell Canada, Mississauga, ON

·Relied upon to manage the completion of phone and internet repairs for hundreds of customers

·Fostered strong relationships with management in various areas of the company

·Acted as a liaison between technicians, managers, and customers

·Worked effectively with team members in an office environment

·Continuously analyzed the workload to develop and maintain a dynamic plan of action

·Helped other team members whenever possible

Signals & Communications Assistant (2012-2015)

Canadian National Railway, Concord, ON

·Completed the necessary training required to install, upgrade and maintain a complex signals system used to transport goods and services across Ontario

·Developed of strong troubleshooting skills

·Established effective communication, organization and decision-making skills

·Worked with strict short and long project timelines while maintaining a high quality of results

·Involved in a fluid work environment and required to change the current situation in an instant

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