JOAN BROOKS

** ********* ****

Toronto, Ontario M9L 1A6

416-***-****

HIGHLIGHTS OF QUALIFICATIONS:

Experience in Accounts Receivable, Accounts Payable, Bookkeeping, Payroll, Data entry, and Filing, Collection and customer service and Telemarketer in

Drug and Alcohol Treatment Specialist and Social Worker and Psychology

Ability to work independently and as a cooperative team member

Well organized and reliable

WORK HISTORY:

2006-2019 Progistrix Solution Inc.

Toronto, Ontario

Customer Rerurn HSC Dept.

Ugrading Modem

Testing Modem

Serialzie Modem

Scanning Returning Items

2000-2006 ABC Group Interior System Soci

Etobicoke, Ontario

Assembled parts on line

Check parts for defects

Used glossmeter to check painted surface on parts

Used Spectrophotometer to check colour, on painted parts

Enter daily production report in computer system

1999-1999 Principal Accounting

Etobicoke, Ontario

Account Payable, Account Receivable

General Journal Entries, Payroll, Balance sheet

Income Statement

1999-2000 Call Center

Sitel, Inc.

Toronto, Ontario

Out bound call to small and medium size businesses

Offer free website to businesses

Call existing customers to promote television channels

Take customers inquire over the telephone to

approve for credit card

Transfer telephone calls to various department

Joan Brooks 416-***-**** PAGE:2

WORK HISTORY CONTINUE:

1997-1998 Collection Clerk

Mediterranean Bakery

Toronto, Ontario

Collection, Filing, Data entry

Answered telephone calls and transfer calls to different department

Called clients regarding outstanding accounts

Organized and maintain filing system

Key Invoices in AccPac Modules and print invoices

1994-1995 Telemarketer

Uniglobe

Toronto, Ontario

Take Contract for cleaning Company

Set appointment for Clients

Perform receptionist duties

1987-1993 Order desk

Sears Inc.

Toronto, Ontario

Take customers order over the telephone

Confirmation of catalogue merchandise orders

Update customers information

Handle customers complained regard their catalogue merchandise

Promote special catalogue order sales

EDUCATION AND TRAINING:

Stratford Career Institute

Drug And Alcohol Treatment Specialist Diploma 2011-2013

Social Work And Psychology Diploma 2006-2008

Family Law Certificate 2000-2000

Ministry of Education

20 Bay Street Toronto, Ontario

RexdaleMicroSkills,Etobicoke,ON.

AccountingSkills and Computer Certificate 1999-1999

Emery Collegiate Toronto, Ontario Diploma

Security Officer Certificate 1989-1989

Interrotec Institute Toronto,Ontario

Home Support Services Toronto,ON Certificate 1988-1988

Voulenteer Services Toronto,Ontario Certificate APP 1995-1995

Tampane Elementary school Summer

INTERESTS AND HOBBIES

Singing and Reading

References available upon Request

Contact this candidate