Data Entry Customer Service
Resume:
JOAN BROOKS
Toronto, Ontario M9L 1A6
HIGHLIGHTS OF QUALIFICATIONS:
Experience in Accounts Receivable, Accounts Payable, Bookkeeping, Payroll, Data entry, and Filing, Collection and customer service and Telemarketer in
Drug and Alcohol Treatment Specialist and Social Worker and Psychology
Ability to work independently and as a cooperative team member
Well organized and reliable
WORK HISTORY:
2006-2019 Progistrix Solution Inc.
Toronto, Ontario
Customer Rerurn HSC Dept.
Ugrading Modem
Testing Modem
Serialzie Modem
Scanning Returning Items
2000-2006 ABC Group Interior System Soci
Etobicoke, Ontario
Assembled parts on line
Check parts for defects
Used glossmeter to check painted surface on parts
Used Spectrophotometer to check colour, on painted parts
Enter daily production report in computer system
1999-1999 Principal Accounting
Etobicoke, Ontario
Account Payable, Account Receivable
General Journal Entries, Payroll, Balance sheet
Income Statement
1999-2000 Call Center
Sitel, Inc.
Toronto, Ontario
Out bound call to small and medium size businesses
Offer free website to businesses
Call existing customers to promote television channels
Take customers inquire over the telephone to
approve for credit card
Transfer telephone calls to various department
Joan Brooks 416-***-**** PAGE:2
WORK HISTORY CONTINUE:
1997-1998 Collection Clerk
Mediterranean Bakery
Toronto, Ontario
Collection, Filing, Data entry
Answered telephone calls and transfer calls to different department
Called clients regarding outstanding accounts
Organized and maintain filing system
Key Invoices in AccPac Modules and print invoices
1994-1995 Telemarketer
Uniglobe
Toronto, Ontario
Take Contract for cleaning Company
Set appointment for Clients
Perform receptionist duties
1987-1993 Order desk
Sears Inc.
Toronto, Ontario
Take customers order over the telephone
Confirmation of catalogue merchandise orders
Update customers information
Handle customers complained regard their catalogue merchandise
Promote special catalogue order sales
EDUCATION AND TRAINING:
Stratford Career Institute
Drug And Alcohol Treatment Specialist Diploma 2011-2013
Social Work And Psychology Diploma 2006-2008
Family Law Certificate 2000-2000
Ministry of Education
20 Bay Street Toronto, Ontario
RexdaleMicroSkills,Etobicoke,ON.
AccountingSkills and Computer Certificate 1999-1999
Emery Collegiate Toronto, Ontario Diploma
Security Officer Certificate 1989-1989
Interrotec Institute Toronto,Ontario
Home Support Services Toronto,ON Certificate 1988-1988
Voulenteer Services Toronto,Ontario Certificate APP 1995-1995
Tampane Elementary school Summer
INTERESTS AND HOBBIES
Singing and Reading
References available upon Request
Contact this candidate