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Customer Service Sales

Houston, Texas, United States
April 30, 2019

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Farhat Panhwar

**** ******* ** *** ***, Houston, Tx 77081 H: 832-***-**** E: Summary

Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.



inventory control

superb sales professional

high energy attitude


cash handling

Cheerfuland energetic

Excellent multitasker

Fluent in english, Urdu, sindhi


stors maintenance


MANAGER 10/2009 to 03/2019

Nulink international - Houston, TX

Extended existing customer relationships through extensive communica and tried and true marketing strategies. Assessed client need and promoted services to the unique criteria. Automated office operations managed client correspondence and tracked records. Led staff meetings for team memebers

And communicate them.

Directed schedule of weekly events and anticipated timelines for all completion dates Boosted sales 100%

Generated new clintes and prospect calls and networking referrals TICKETING AGENT 01/2008 to 12/2009

Air international travel agency - Houston, Tx

Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents. Checked tickets and identifying paperwork for verification of individual identities. Accepted, checked and loaded baggage at the gate.

Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options. Completed order transactions and generated travel documentation and detailed itineraries. Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up. Assisted customers with ticket purchases, trip planning, pricing and scheduling. RECEPTIONIST 01/2007 to 01/2008

Law office R.J Conner Inc - Houston, TX

Greeted visitors, assessed needs and directed to appropriate personnel. Provided information to callers and drafted office emails. Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests. Managed and controlled office supply inventory for timely ordering and requisition of depleted stock. Represented office personnel and company brand in regular client correspondence. Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed. FLIGHT ATTENDANT 01/1998 to 08/2006

Pakistán International airline - Karachi,pakistan, Sindh Served beverages and food items and provided key information about offerings to passengers during flights. Promoted passenger and crew saftety by maintaining airline and federal aviation regulations at all times. Completed flight logs, passenger action reports and inventory paperwork with high attention to detail. Followed safety, passenger and supply pre-flight checklists. Directed junior team members in proper duties and company regulations. Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process. Helped guests locate seats and stow luggage in the appropriate locations. Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.

Managed the refreshments cart at scheduled intervals to give passengers food and beverages. Ensured that prompt communications were distributed between the flight deck and the cabin crew. Offered answers to passengers' questions and resolved issues that arose during flights. Kept cabin neat, clean and professional in appearance. Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff. Handed out headphones, blankets and other items to passengers as reqeusted. Comforted and provided reassurance to passengers during unforseen or stressful events, such as flight turbulence and flight delays.

Education and Training

Prívate - Karachi,pakistan Bachelor of Arts

Arts, 2015

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