Mark Gauntt

***** ******* *** ***** ** *****

909-***-****

ac89ao@r.postjobfree.com

HIGHLIGHTS

Proficient Troubleshooter

Fast learning self-starter

Diverse Windows 7/10 Knowledge

Organized

Proactive

Advanced Documentation report writing

Experience with Implementation

of new procedures and protocols

SHORT TERM GOALS

Gain A+ certificate through CompTIA program

Gain Networking+ through CompTIA program

Gain Security+ certificate through CompTIA program Continue to develop my skills working with C# for windows and android applications EXPERIENCE

US Security Associates, Cal Portland — Account Manager October 2018- Current

Oversaw and maintained a schedule for 18 officers including payroll. Setup access control protocols. Maintained onsite vehicles maintenance records within a spreadsheet. Worked within a ticketing system to provide external support for the vehicles. Assisted with password resets and NFC badging system. Monitored and maintained extensive CCTV network US Security Associates, Amazon — Account Manager

November 2017- October 2018

Oversaw and maintained a schedule for 58 officers including payroll. Setup access codes to alarm panels and computers. Maintained on-site computers including updating hardware and software. Assisted with password resets and NFC badging system for access control. Troubleshooting of RF and inventory equipment. Monitored and maintained extensive CCTV network. Gained experience in ticketing systems completing assigned tasking and placing tickets for tasks that required outside assistance. US Security Associates, Home Shopping Network — Account Manager October 2016 - 2017

Oversaw and maintained a schedule for 8 officers. Setup access codes to alarms and computers. Maintained Computer hardware and software for the site. Maintained an access control list to the facility including adding and removing employees to the system. Troubleshooting of RF and inventory equipment adding to a ticketing system to be sent to the repair facility if needed. Monitored and maintained extensive CCTV network. U.S. Security Associates, Union Pacific — Account Manager June 2016 - October 2016

Managed site of 20 guards. Coordinated with Union Pacific Police Department to establish security protocols. Setup access control procedures for private contractors and employees. Helped establish and enforce Standard operating policies. Trained security officers us of the access control software. Assisted in locating and reacquiring inventory shipped to wrong locations.

U.S. Security Associates, Union Pacific — Shift Supervisor January 2015 - June 2016

Oversaw crew of 4 security officers. Helped managed staff schedules to reduce overtime cost. Developed post orders to help in the event of emergencies and crisis management. Updated training procedures for all newly hired personnel. Issued trespassing warnings to possible suspects and assisted police in apprehending and processing violators. Maintained computers including replacing faulty hardware and ensuring all software were up to date. U.S. Security Associates, Adessa — Security Officer August 2013 - January 2015

Patrolled facility and served as a visible security presence to deter crime and rule infractions. Monitored entire facility while simultaneously performing dispatch duties. Conducted investigations of internal fraud and employee theft. Inventory control ensured correct inventory was exiting and entering the facilities.

Guard Systems Inc., Ontario CA — Security Officer

February 2010 -February 2012

Reported all incidents, accidents, and medical emergencies to law enforcement. Continuously monitored security cameras, building, and alarm systems. Designed security policies, alarm response protocols, and access control guidelines. Education

Alternative Center for Education, Denver CO

Graduated April 2005

Computer Skills

Google package (Remote Desktop, Docs, Drive, Sheets, PDF) Microsoft package (outlook, excel, word, powerpoint) Windows 7/10

Hardware installation

Maintaining/updating software

OS installation

Android knowledge

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