Customer Service Representative

Heather A. Meir, N**** State Road **, New London, WI 54961

***********@*****.*** 920-***-****

Summary

Exceptionally responsible, diligent and thorough. Fast Learner with a wide range of practical skills. Special talent for office organization. Excellent verbal and written communication. Cheerful personality. Able to handle challenging tasks in a busy environment.

Employment

**Xerox, Appleton, WI (At Miller Electric) Customer Service Representative 03/2014-12/2014

Answered incoming calls for literature orders regarding Miller Welders. Placed orders in A+. Helped fulfill the orders to be shipped to customers. Also assisted salesmen with lookup of serial numbers in Microfiche.

**Alta Resources, Neenah, WI Customer Service Representative 11/2012-06/2013

Ability to answer customer questions in a timely manner via inbound phone calls/emails. Provide replacement or reimbursement for product when appropriate.

**Convergys, Appleton, WI Customer Service Representative 09/2012- 11/2012

Accurately answered customer questions via inbound phone calls, provided information, changes to current service and sales of further services regarding internet, landline, cell phone and cable TV.

**American Customer Care, Platteville, WI Consumer/Customer Affairs 11/2007 – 08/2012

I have extensive training on Medicare/Medicaid. Provided members with information on covered drugs, plan prices, etc, helped pharmacists and doctors with overrides and prior authorizations and filed appeals and grievances when needed. I also enrolled new members into a plan of their choosing.

**Agriliance, Platteville, WI Administrative Assistant 03/2005 – 08/2006

Office duties including answering phone, taking and filling fertilizer orders and lining up deliveries, filing, maintaining price changes and updates to restricted use pesticide licenses in computer system, billing of monthly statement, notating customer accounts, purchases, accounts receivable, daily balances and bi-weekly payroll for 6 different plants. This position also included producing reports for upper management, reading and routing incoming mail, creating a workable schedule to meet deadlines efficiently and implementing new systems.

Education

Potosi High School, Potosi, WI 1991 – 1994

Southwest Wisconsin Technical College, Fennimore, WI 1995 Data Entry/Office Assistant

References: Available upon request