Customer Service Assistant

Kenya Stocking

**** **** **** ****** * Indianapolis, IN 46260 * 317-***-****

*************@*****.***

Objective

Conscientious, self-starting professional individual seeking a permanent position that will utilize skills, expertise, and provide the opportunities to develop new talents and advance within the company.

Education

Ivy Tech State College Indianapolis, Indiana May 2002 – May 2006

Associate’s Degree in Human Services

Nursing Assistant Certification Indianapolis, Indiana February 1999

Experience

Kar Auto Auction, Indianapolis, Indiana December 2018 – April 2019 (Temp)

Clerical

Responsible for timely and accurate processing of Title documentation. Ensure timely contacts are made of inventory utilizing system queues / prompts via phone, email, fax, USPS or Fed Ex with Lienholders, Owners, Insurance Providers, State Regulated Agencies, Title Clerks, Attorneys, etc. Work cohesively with co-workers to maximize and expedite workflow. Professionally handle inbound calls. Provide email communication with internal and external customers to resolve outstanding issues while utilizing the Company’s escalation process when necessary. Completed assigned tasks within scheduled deadlines. Other duties as assigned by Supervisor / Management.

Indy Go, Indianapolis, Indiana September 2007 – November 2018

Coach Operator

Provide public transportation within the Indianapolis area and surrounding communities in a safe

and timely manner. Utilize advanced technology in the areas of map use, GPS systems and equipment. Provide exceptional customer service including conflict resolution. Maintain ability to execute transportation and evacuation plans if necessary. Perform certain preventive pre-trip maintenance checks and report defects to the proper authority. Assist special needs customers in on and off boarding of the vehicle manually and mechanically as specified. Comply with all Federal and State rules and regulations and transportation and company policies.

Giant Steps, Indianapolis, Indiana June 2006 – August 2006

Visitation Supervisor

Observe and document interaction among required parties within the judicial guidelines. Provide and ensure a safe environment within the facility and also upon departure.

Goodwill Industries, Indianapolis, Indiana January 2005 – May 2006

Job Coach

Assist in preparing individuals with disabilities and other barriers in gaining skills needed to obtain employment. Responsibilities included but not limited to conducting intake interviews, document processing, organizing and workshop presentations and recruiting prospective employers.

Ivy Tech State College, Indianapolis, Indiana June 2002 – February 2003

Financial Aid Assistant

Assist incoming and returning students with the application process. Coordinate loan packets, provide detailed information concerning grants and available scholarships.

Skills

Proficient in Microsoft Office Applications including Internet and Outlook Email

Detail oriented, start and complete projects with little or no supervision

Possess management and leadership skills

Capable of providing expert customer service

Exceptional multi-task and organizational skills with an emphasis on detail

Strong organization and communication skills with the ability to achieve results

Awards

Nina Pulliam Scholarship

Bowen Foundation

Norman Brown Diversity Leadership, outstanding transfer student recipient

Community Service

Coach Junior and Senior Youth Softball League. Ages 9-14 years of age

References Available Upon Request

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