France Dumouchel

English/French Oral and Written

*****, ** ******

Edmonton, Alberta T5G 1N3

Cellular: 587-***-****

ac895v@r.postjobfree.com

Career Summary

I am a bilingual Administrative Assistant with over 20 years of work experience at various to mid-sized offices. I show a great interest working in different Call Center, Help Center and Customer Service positions. My most recent professional position was at ENPCN as an Administrative Assistant Receptionist. I am looking for the opportunity to work in your company and put to good use my wide range of skills. I am looking for full time or part time work.

Experience

Edmonton North Primary Care Network (ENPCN) 2019

Administrative Assistant Receptionist

Responsibilities

Select to serve as first point of contact to greet and welcome visitors

Answered 100 incoming calls daily. Determined the nature of the call and routed to the appropriate person. Handled the purpose of their visit correctly

Received office visitors or patients and escorted them to the appropriate department

Handled the purpose of their visit. Successfully scheduled with EMR Program rooms and meetings for patients, doctors, dietitians, exercise specialist, practitioners, etc

Performed routine office support functions, including ordering supplies, stocking, photocopying, shredding, mailings or business correspondence.

L’Avantage Groupe Maurice (Seniors Residence) 2018

Secretary and Receptionist

Responsibilities

Welcoming the visitors, filtering and forwarding phone calls

Receiving and handling any emergency calls of the residents

Contacting and welcoming the emergency services

Providing security and parking passes to personnel and visitors

Creating the weekly menu in Excel

Distributing the mail and other clerical tasks

Supervising the monitors and cameras of the residence

Broadcasting the daily announcements and activities to the residents

Tecnic (Driving School) 2017

Secretary and Customer Service

Achievements/responsibilities

Welcoming clients and answering questions in person or by the phone regarding the driving program and the pricing

Registering new customers, planning client’s schedule according to their availability

Collecting payments and making the bank deposits

Clerical office work

Booking appointments, data entry and organizing teacher’s schedules

Home Day Care Manager 2012-2017

Saint Mathieu de La Prairie City Hall 2012

Secretary and Accountant

Achievements/responsibilities

Welcoming visitors and providing the necessary information regarding their tax inquiries

Answering and forwarding incoming calls

Clerical office work

Assisting in the composition and typing of municipal reports

Scheduling events and project coordination

Collecting residential taxes and making the municipal bank deposits

Qualifications

Collegial Diploma Secretarial Studies Centre Formation Compétence Rive Sud, Quebec

Languages University of Montreal (One year completed)

Collegial Diploma in Languages Dawson College, Quebec

High School Diploma Mac Donald Cartier, Quebec

Skills

English oral/written

French oral/written

Spanish oral/written

Microsoft Office

Decision Making

Scheduling

Data Entry

Adaptability

Communication skills

Teamwork

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