Customer Service Representative

Kingsley Nwogu

** ******** *****, ********, ** L6Z2Y1 C: 905-***-**** *************@*******.***

Professional Summary

Ambitious student with excellent research, time management and problem-solving skills. Just completed a degree in Economics. Analyst with deep expertise in Data warehousing, process validation and business needs analysis; seeking an opportunity with a growing organization. Proven ability to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with a passion for Big Data.

Education

Bachelor of Art Degree in Economics September 2014- April 2019

Brock University - St Catharines, Ontario.

Work experience

Proctor October 2018 to April 2019

Brock University- St Catharine, ON

Understood outside materials allowed for the test (laptop/computer, calculator, notes, text, and disability accommodation) and strictly enforced all requirements and conditions associated with the exam.

Monitored the testing area to ensure other individuals do not enter, unless they are approved in advance as part of disability accommodation.

During examination, made sure the students do not leave the testing area for any reason until the exam was completed and exam materials collected from the students because students cannot retain any exam materials.

Student Senate May 2016 to June 2018

Brock University – St. Catharines, ON

Advised the president of the institution in respect of procedures for the appointment of members of the academic staff and the conditions under which promotions, tenure or leaves shall be granted or appointments shall be terminated.

Regulated and determined the educational policy of the University and concerns with all matters that affect the welfare of the University in order to achieve an effective educational system.

Advised the Board as to what buildings and other facilities are required to meet the needs of the University to level up with the increasing number of students.

Determined the courses of study and standard of admission into the university in order to meet up with academic standard in the country and membership therein, and qualifications for degrees and diplomas.

Warehouse Worker August 2017 to September 2017

Canadian Tire Corporation Ltd – Brampton, ON.

Made sure that each containers are sealed using glue or nails and are labeled as appropriate, before loading them on delivery trucks or vans.

Received product deliveries from manufacturing units and ensured that they are properly stored in other to optimize space.

Arranged items in an organized manner to avoid damage or premature wear and tear.

Ensured cleanliness and maintenance of equipment and tools used in the delivery or loading processes.

Customer Service Representative June 2014 to July 2017

Infinity Acquisitions Group, Toronto, ON

Resolved product and service problems either by telephone, electronically or face to clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem.

Developed leadership skills by mentoring new employees and facilitating employee training workshop.

Recommended potential products or services to management by collecting customer information and analyzing customer needs.

Prepared product and service reports by collecting and analyzing customer information which improved customer relationship and loyalty.

volunteer experience

Pharmacy Assistant June 2011 to September 2012

Matron Roberts Poly Clinic Belize City, Belize District

Responded to face-to-face and telephone enquirers of routine nature from members of the public, patients, their representatives.

Used store's computer system to generate label and stock lists while taking inventory of prescription and over-the-counter medication.

Opened customer accounts and maintained customer records by updating account information

SPECIAL SKILLS

C, C++, Java, HTML, Assembly, logo, PHP

Database: MySQL

Operating System: Windows, Linux

Sage 300 ERP Beginner

Applications: Microsoft office, Photoshop, Net beans, Microsoft Visual Studio. Python

Intermediate in SaaS and Orange

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