Customer Service Manager
Resume:
Stefani M Jones
*************@*****.***
https://www.linkedin.com/in/stefani-jones-341829149/
Tucson, AZ 85741
I am seeking a company where I can establish a lasting and enjoyable career. I have successfully provided service for twenty years in multiple customer service settings that has introduced me to various personalities. In addition, my disposition allows me to see all matters that I am presented with to the end successfully. EXPERIENCE
Excel Mechanical Inc.. Tucson - Assistant Estimator March 2019 - Present
Reviews project documents and gathers pricing to help establish pricing for all of the projects. File and additional requests given by superiors. Precision Machining.Tucson - Receptionist
December 2018-February 2019
File maintenance, data entry, answer phones & route calls, coordinate mail flow in and out of office, and perform basic bookkeeping, filing, and clerical duties, plus additional requests given by superiors. Arizona Central Credit Union, Tucson— Teller
August 2018 -December 2018
Maintain Member accounts including; payments, deposits, withdrawals, and transfers etc. Adhered to Credit Union security and audit procedures, Researched and resolved customer issues, and Examined checks for identification and endorsement. This Location will be closed by 12-31-18, and there are not enough positions for additional employees at the last open location in Tucson.
Home Depot, Oro Valley — Pro Service Specialist
September 2016 - September 2018
Customer Service, Special Order Sales, Online Sales, Returns, Open Credit Accounts, Resolve Customer Needs
Olympic Contractor Services Dove Mt. — Office Manager December 2015- May 2016
Filing, Customer service, contract management, Payments Received & Paid SKILLS
Mastered Time management
Team management
Prioritize and remain focused
on projects
Executed Customer support
services
Executed Event Planning
Achieved Use of power tools
Scheduling
Organization
Produced Sales
Microsoft Office
QuickBooks
Office equipment
CERTIFICATES / AWARDS
Level One DR Fingerprint
Clearance
Cashier of the Month
Highest Transactions per
Employee
Special Recognition from
Store Manager
LANGUAGES
Beginners ASL
1 of 2
First Credit Union, Tucson — Teller
September 2007- June 2009
Established new Member savings accounts, Balanced daily cash deposits and bank vault inventory with a zero error rate, Processed cash withdrawals, Adhered to Credit Union security and audit procedures, Researched and resolved customer issues on personal savings, checking and lines of credit accounts, Examined checks for identification and endorsement, Maintained confidentiality of bank records and client information, Received regional branch recognition award for outstanding customer service, Delivered prompt, accurate and excellent customer service.
EDUCATION
Paris Junior College, Paris, TX— GED June 2001 - General Studies Pima Community College, NW Tucson — AA Liberal Arts General Studies January 2013- May 2018 General Studies GPA 3.05
PROJECTS
Parent Volunteer & PTO President — Mt View Band & Thornydale Elementary August 2009 - May 2015
Maintain 501 © 3 Status & Business Account, Help students meet goals, Successfully Plan Community Events, Successfully Organize fundraisers Professional & Personal References
Stephanie Allen ( 2018 ) 520-***-****
Arizona Central Credit Union Member Service Representative Thayer Thacker (2015 -Present) 520-***-****
Truly Nolen Management/ Trainer / Customer Service Michelle Montanaro (2011 - Present) 520-***-****
Thornydale Elementary 2nd Grade Teacher
Janet Long (2016-Present) 631-***-****
Home Depot Pro Service Specialist
2 of 2
3 of 2
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