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Customer Service Manager

Tucson, Arizona, United States
April 29, 2019

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Stefani M Jones

**** * *** **** **

Tucson, AZ 85741


I am seeking a company where I can establish a lasting and enjoyable career. I have successfully provided service for twenty years in multiple customer service settings that has introduced me to various personalities. In addition, my disposition allows me to see all matters that I am presented with to the end successfully. EXPERIENCE

Excel Mechanical Inc.. Tucson - Assistant Estimator March 2019 - Present

Reviews project documents and gathers pricing to help establish pricing for all of the projects. File and additional requests given by superiors. Precision Machining.Tucson - Receptionist

December 2018-February 2019

File maintenance, data entry, answer phones & route calls, coordinate mail flow in and out of office, and perform basic bookkeeping, filing, and clerical duties, plus additional requests given by superiors. Arizona Central Credit Union, Tucson— Teller

August 2018 -December 2018

Maintain Member accounts including; payments, deposits, withdrawals, and transfers etc. Adhered to Credit Union security and audit procedures, Researched and resolved customer issues, and Examined checks for identification and endorsement. This Location will be closed by 12-31-18, and there are not enough positions for additional employees at the last open location in Tucson.

Home Depot, Oro Valley — Pro Service Specialist

September 2016 - September 2018

Customer Service, Special Order Sales, Online Sales, Returns, Open Credit Accounts, Resolve Customer Needs

Olympic Contractor Services Dove Mt. — Office Manager December 2015- May 2016

Filing, Customer service, contract management, Payments Received & Paid SKILLS

Mastered Time management

Team management

Prioritize and remain focused

on projects

Executed Customer support


Executed Event Planning

Achieved Use of power tools



Produced Sales

Microsoft Office


Office equipment


Level One DR Fingerprint


Cashier of the Month

Highest Transactions per


Special Recognition from

Store Manager


Beginners ASL

1 of 2

First Credit Union, Tucson — Teller

September 2007- June 2009

Established new Member savings accounts, Balanced daily cash deposits and bank vault inventory with a zero error rate, Processed cash withdrawals, Adhered to Credit Union security and audit procedures, Researched and resolved customer issues on personal savings, checking and lines of credit accounts, Examined checks for identification and endorsement, Maintained confidentiality of bank records and client information, Received regional branch recognition award for outstanding customer service, Delivered prompt, accurate and excellent customer service.


Paris Junior College, Paris, TX— GED June 2001 - General Studies Pima Community College, NW Tucson — AA Liberal Arts General Studies January 2013- May 2018 General Studies GPA 3.05


Parent Volunteer & PTO President — Mt View Band & Thornydale Elementary August 2009 - May 2015

Maintain 501 © 3 Status & Business Account, Help students meet goals, Successfully Plan Community Events, Successfully Organize fundraisers Professional & Personal References

Stephanie Allen ( 2018 ) 520-***-****

Arizona Central Credit Union Member Service Representative Thayer Thacker (2015 -Present) 520-***-****

Truly Nolen Management/ Trainer / Customer Service Michelle Montanaro (2011 - Present) 520-***-****

Thornydale Elementary 2nd Grade Teacher

Janet Long (2016-Present) 631-***-****

Home Depot Pro Service Specialist

2 of 2

3 of 2

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