Desktop Support Software

Larry Gene Holloway II

E: ***********@*****.***

C: 252-***-****

Certifications:

ITIL: Foundations

CompTIA: 1) Certified Systems Support Specialist, 2) Certified IT Operations Specialist, 3) Certified Linux Network Professional, 4) Certified Secure Infrastructure Specialist, 5) Security +, 6) Network +, 7) Linux+, 8) A+

Microsoft: 1) Windows Server 2008 R2 Active Directory; 2) MCP- Certified Professional; 3) Windows 7-Config.

Experience:

Brooksource /Verizon - Greenville, S.C.

Desktop Support Analyst Apr 2019- Present

-Responsible for replacing network hardware in a large project in a timely manner to facilitate Change Management directives

Boeing / Aviall - DFW Airport, TX.

Enterprise Desktop Support Analyst 2 -Feb 2018- Aug 2018

-Primarily Responsible for Incident Management in a Help Desk capacity as well as periodic Problem Management.

-Hardware Builds: HP laptops/desktops, printers and MFP’s air cards, mifi’s, and other mobile handheld devices including IPhones, and various smartphones using tethering and mobile hotspot technology. Also including Operating systems (Windows 7,8, and 10) Office 2010 and 2013, Office 365, Internet Explorer, SAP, VPN software, Microsoft tools (Active Directory Computer Management) PC to PC connectivity software data compression tools and usage of remote administration tools and understanding of familiarity with networking processes and principles.

Asher College - Addison, TX

IT Student Instructor/ Student Mentor June 2016- July 2017

-Instructed students in computer applications; facilitate ’real world’ scenario training through the use of hands-on training, direct supervision, and instructional supports

-Provided suggestions on continuous improvement of Asher College business processes and tools,

instructional methodology, and IT training curriculum

-Assisted with new courseware design, development and pilots

-Provided counseling and mentoring to assigned students in matters related to academic success

Kelly Services- Dallas, TX

Quality Control/ Network Support Contractor Nov. 2016- Feb. 2017

-Responded to and completed service work orders with proper coding through communication devices such as laptop and company provided smartphone

-Performed RF troubleshooting and repairs to assigned customer systems

-Determined proper methods of testing equipment and RF systems chains and interpreted results to verify

normal/abnormal conditions of equipment

-Returned equipment in need of repair or calibration to the office in a timely manner; made recommendations regarding both systems maintenance and installations

Robert Half/ Compucom / Lowe’s- DeSoto, TX

Field Technician Contractor May 2016 – July 2016

-Installed, configured and maintained point of sale systems and other related hardware components, network equipment (scanners, SVM, printers) and software

-Received, investigated and responded to user questions and problems encountered with hardware/software.

-Arranged for return of defective parts and warranty service to manufacturer or supplies.

Siemens- Irving, TX

Senior Field Technician Feb. 2015- Aug 2015

-Public Trust Security Clearance

-Performed service, preventative maintenance and modifications on client USPS mail equipment at customer sites

-Managed all on site installation and test tasks of client USPS mail equipment

-Processed timely and detailed service reports

SPX Transformer Solutions- Goldsboro, NC

Low Voltage Coil Winder Nov. 2013- Feb. 2014

-Operated wire-coiling machines to wind wire coils used in electrical components such as resistors and

transformers, and in electrical equipment and instruments such as bobbins and generators

-Reviewed work orders and specifications to determine materials needed and types of parts to be processed

-Selected and loaded materials onto equipment used in coiling processes

-Attached, altered, and trimmed materials such as wire, insulation, and coils, using hand tools (pliers and wire scrapers)

-Examined and tested wired electrical components such as motors, armatures, and stators, using measuring devices; and recorded test results, production and operational data on specified forms

CEM Corp.- Matthews, NC

Quality Control / Microwave Test Feb 2011- July 2012

-Diagnosed errors/ technical problems and determined proper solutions in a production environment of

medical microwave analysis systems

-Built/ assembled replacement hardware for defective system parts

Columbia Association/ Supreme Sports Club- Columbia, MD

Coach/ Counselor Dec. 1994- Jan. 2003

-Assisted with the planning, organization and delivery of an appropriate range of sports activities and

programs for individuals and teams participating in club

-Conducted in-services and advisements about health and lifestyle issues

-Coached an assigned group of youth with focus on skill development, safety, fair play, sportsmanship and fun

Independent Contractor- Columbia, MD

IT Support Contractor Sons of Thunder Services July 1993- Present

-Analyzed client network data to determine network usage, disk space availability, or server function using root cause techniques like Five Why’s, Pareto, Kepner-Tregoe and Ishikawa

-Configured security settings or access permissions for groups or individuals

-Configured and defined parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, load balancers or networking equipment.

-Evaluated local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

-Installed network software, including security or firewall software, Intrusion

detection and prevention tools thereby ensuring effective integration with existing network systems

Education

Asher College – Addison, TX.

Computer Specialist and Network Technician Certification Program 2017

Military Service

U.S. Army Avionics & Armament Mechanics Shop Lead 1988-1993

-Installed, inspected, adjusted, and repaired avionics and armament equipment

(radar, radio, navigation, and missile control systems) in military aircraft and vehicles

-Performed service tests on instruments, components/motherboards and circuitry

assemblies using circuit testers, oscilloscopes or voltmeters

-Installed motherboards, wiring harnesses and other computer encryption technologies using cable assembly techniques and SMT and TH soldering

References available upon request

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