Lenora Norris

**** ****** ** *******, ** *****

901-***-****

ac88uw@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

** **** ***** ** ******** Service and Administrative Assisitant

Proficient in Microsoft Office Suite

Detailed oriented and well organized

Ability to multi-task in a fast paced environment

WORK EXPEREINCE

COGIC Publishing House 05-2009 – 04/2019

Customer Service Rep

Tracked orders via UPS, FedEx and USPS using online software

Solved internal and external customers’ business concerns

Conducted audits of orders before dispatched

Provided exceptional telephone support within a high-volume call center

Report daily and weekly KPI reports

Maintained work relationship with vendors

Participated in the development of the new website

Provided support for customer POD requests

Managed shipments from pickup to dropoff

Resolved and tracked customer complaints and issues

Scheduled pickups with FedEx, UPS and DHL

Games Workshop 06/2005 – 07/2007

Customer Service Rep

Presented monthly presentations on current procedures and future goals

Provided telephone and online customer service support

Created weekly reports for management

Tracked orders via UPS, FedEx and USPS using online software

Worked with co-workers resolving emailed customer complaints using a color coded system

Created and maintained SOP of customer service and warehouse

Muller Industries 02/1994 – 06/2005

Order Entry / Customer Service Rep

Received, entered and processed all orders

Communicated order status information to the customers

Coordinated order information with warehouse to ensure accurate delivery of products

Worked cross functionally between departments

Confirmed scheduled pickups and deliveries

OBJECTIVE

To be employed by a diverse and growing corporation where I can utilize my skills and where advancement opportunities are available.

EDUCATION

Delta Technical College 2008 - 2009

Dental Assistant

University of Memphis 2006 - 2007

Certificate of Customer Service Fundamentals

Miller – Hawkins Business College 1986 – 1988

Some course work completed

Melrose High School 1981 – 1986

Diploma

REFERENCES

References are available upon request.

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