Data Entry Rep, Customer Service Representative
Resume:
Lenora Norris
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SUMMARY OF QUALIFICATIONS
** **** ***** ** ******** Service and Administrative Assisitant
Proficient in Microsoft Office Suite
Detailed oriented and well organized
Ability to multi-task in a fast paced environment
WORK EXPEREINCE
COGIC Publishing House 05-2009 – 04/2019
Customer Service Rep
Tracked orders via UPS, FedEx and USPS using online software
Solved internal and external customers’ business concerns
Conducted audits of orders before dispatched
Provided exceptional telephone support within a high-volume call center
Report daily and weekly KPI reports
Maintained work relationship with vendors
Participated in the development of the new website
Provided support for customer POD requests
Managed shipments from pickup to dropoff
Resolved and tracked customer complaints and issues
Scheduled pickups with FedEx, UPS and DHL
Games Workshop 06/2005 – 07/2007
Customer Service Rep
Presented monthly presentations on current procedures and future goals
Provided telephone and online customer service support
Created weekly reports for management
Tracked orders via UPS, FedEx and USPS using online software
Worked with co-workers resolving emailed customer complaints using a color coded system
Created and maintained SOP of customer service and warehouse
Muller Industries 02/1994 – 06/2005
Order Entry / Customer Service Rep
Received, entered and processed all orders
Communicated order status information to the customers
Coordinated order information with warehouse to ensure accurate delivery of products
Worked cross functionally between departments
Confirmed scheduled pickups and deliveries
OBJECTIVE
To be employed by a diverse and growing corporation where I can utilize my skills and where advancement opportunities are available.
EDUCATION
Delta Technical College 2008 - 2009
Dental Assistant
University of Memphis 2006 - 2007
Certificate of Customer Service Fundamentals
Miller – Hawkins Business College 1986 – 1988
Some course work completed
Melrose High School 1981 – 1986
Diploma
REFERENCES
References are available upon request.
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