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Customer Service Manager

Location:
Katy, Texas, United States
Posted:
April 29, 2019

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Resume:

KEVIN J. CALDWELL

Katy, Texas *****

ac88tu@r.postjobfree.com

832-***-****

SENIOR INBOUND TRANSPORTATION PLANNER

Senior Inbound Transportation Planner with significant expertise including: identified the best mode of transportation and executed tendering of shipments to designated carriers, follow up on any recalled or rejected shipments, tracked loads to ensure on-time delivery and monitor performance for service level, communicated daily with logistics planners, coordinators, suppliers, carriers, and regional staff to resolve any issues related to inbound logistics and possesses confidence, professionalism, highly motivate and supervisory experience with the ability to complete work in a timely manner.

EXPERIENCE

SYSCO CORPORATION, Houston, TX 2008-2019

Senior Inbound Transportation Planner

Developed a new process to use the TMS system to perform inbound load planning activities through order consolidation and aggregation, resulting in a system to minimize cost while providing on-time service.

Identified the best mode of transportation and executed tendering of shipments to designated carriers

Follow up on any recalled or rejected shipments

Tracked loads to ensure on-time delivery and monitor performance for service level. Communicate daily with logistics planners, coordinators, suppliers, carriers, and regional staff to resolve any issues related to inbound logistics

Directly accountable for load fill, earned income and tendering metrics

Responsible for providing collaborative input to market logistics team, carrier development, and Sysco warehouse facilities to identify issues and find both short term and long-term solutions for all inbound logistics activities.

MAERSK LINE, INC. (AKA P & O Ned Lloyd), Houston, Texas 2004-2008

Ocean line Imports/Exports

Diversion Specialist

Processed cargo diversion requests on behalf of Maersk Line domestic and international clients

Revised manifest documentation,

Transmitted modified bills to U.S. Customs and Border Protection via the AMS platform, and all intricate aspects of re-routing cargo to new destinations across the globe.

Basic problem resolution in a customer service capacity

Assisted brokers and clients with customs clearance issues, facilitation of surrendering of original bills of lading, steamship and customs releases via manual and EDI transmittal and assuring accuracy of all related freight billing end to end.

P & O NEDLLOYD, INC. Houston, Texas 11/2003-07/2004

Ocean Imports,

Shipment Owner

Assisted national and international brokerage partners with customs declaration issues

Interacted regularly with USDA, FDA, and U.S. Customs and Border Protection via manual and EDI transmittal in order to facilitate legal import cargo movement to inland destinations throughout the U.S.

Processing and retention of bills of lading for P & O clients

Setting up delivery with various truckers for drayage to inland locations throughout the U.S. and assuring proper billing on all P & O bills of lading delivered out of the west coast, mainly cargo discharging out of Long Beach, CA.

KEVIN J. CALDWELL

Katy, Texas 77494

ac88tu@r.postjobfree.com

832-***-****

CITIGROUP, Houston, Texas 1993-2003

Unit Manager - Customer Sales & Collections

Supervision of a team of 15-25 phone agents in open inbound call center

Supervision of Chapter 7 and 11 Bankruptcy declarations for federal guideline adherence and record retention

Maintained daily statistical goals via MIS agent reports and call tracking

Coaching and development from new hire to senior level agents collectively

Creation of procedural guidelines and processes and subsequent documentation to a manual text format.

Scripting and overall training for consistent departmental efficiency.

SKILLS

Proficient in the use of a multitude of word processors, data bases and spreadsheets, including,

but not limited to MS Office Package (including MS Access and Typing - 45 WPM)

EDUCATION

Bachelor of Business, Business Management, Current with Anticipated Completion – Fall 2020

Houston Community College, Houston, Texas

Associates of Arts, Business

Houston Community College, Houston, Texas

CERTIFICATION

Business Management Certification

Houston Community College, Houston, Texas

MCSS (Micro-Computer Software Specialist) Diploma

Texas School of Business, Houston, Texas



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