Manager Customer

Ethan Zhang

***** ***** ****, ***** **** CA ***** 510-***-**** **************@*****.***

EDUCATION

University of California, San Diego December 2014 Bachelor of Arts, Economics (GPA: 3.85)

Graduates with Highest honor award.

Key member of Chinese Union and Business Society.

Member of the Golden key international honor society.

De Anza College, Cupertino September 2013

Associates Degree, Accounting (GPA: 3.91)

EXPERIENCE

Molex, Fremont, CA 2017-2019

Analyst, Logistic & supply chain (2017-2019)

Managed shipment schedules for over $700 million revenues annually. Supported production team to scheduling and releasing production orders. Achieved over 95% on time delivery.

Reduced freight cost and fines by 20% by identifying product packaging issues, invalid collect account numbers, and invalid address for third party accounts.

Received over 3000 lines of raw materials weekly. Managed the shipment process for the raw materials ship to factory in China. Prepared spreadsheet for all the information needed for customs clearance.

Reviewed, released and closed VMI orders for 10 different warehouses daily.

Received and reviewed customer RMA orders. Helped deciding repair site and managing return shipment process.

Managed 6000+ items of inventory focusing on minimizing loss and inventory integrity. Contributed to 30% non-moving inventory reduction and 100% inventory integrity.

Helped IT department to transfer from Oracle ERP system to SAP ERP system.

Lan’s Garden Restaurant, Cupertino, CA

General Manager

2015-2017

Maintained excellent customer satisfactions through ongoing training of front house team members. Coached team members on how to deal with customer complaint to ensure customer loyalty.

Designed and implemented marketing activities that led sales growth from average $2k to $8k daily.

Managed all financial and operation activities of the restaurant.

Bay Spec Inc, San Jose, CA 2008-2011

Technician

Assembly product.

Supported R&D engineers build prototype and customized orders.

Fluent in Mandarin.

ADDITIONAL

Working experiences with Oracle and SAP ERP system.

Advanced Skills in Microsoft office.

Familiar with SQL and Python.

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