To obtain a position utilizing my strong skills in customer service
Department of Homeland Security February 2018-present
Transportation Security Officer Orlando, FL
•Implemented security-screening procedures that are central to Transportation Security Administration (TSA) objectives and that will serve to protect the travelling public by preventing any deadly or dangerous objects from being transported aboard an aircraft.
•Assisted in conducting screening of passengers, baggage, and cargo.
•Conducted security screenings at any airport that provides commercial services to the public
•Assisted in monitoring the flow of passengers through the screening checkpoint to facilitate orderly and efficient processing of passengers.
•Maintained close communication with supervisors regarding any issues that might reveal a vulnerable area of security screening that is discovered in the course of screening duties.
•Participated in information briefings concerning security-sensitive or classified information.
Rue21 Clothing Store October 2008-January 2018
Full time manager Orlando, FL
•Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquires
•Dealing with customers face-to- face, electronically, telephone, and responding to customer inquiries promptly
•Providing customers with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
•Adopting the guidelines established by the retail store to resolve the complaints of customers
•Contributing to the maintenance and development of standards, procedures, and policies regarding customer service
•Directing unresolved issues and requests to the appropriate designated resource
•Recording details of comments, inquires, complaints, and actions taken
United States Army December 2015-present
Florida Army National Guard-31B Military Police
•Law enforcement patrols
•Interview witnesses, victims and suspects in investigations
•Crime scene security and processing
•Arrest and charge criminal suspects
Seminole State College Sanford, FL
GPA: 3.8 of a maximum 4.0
Credits Earned: 63
Major: Criminal Justice Technology Honors: Magna Cum Laude
Criminal Justice Technology Specialist
Homeland Security Specialist