Front Desk Assistant

Bradley Baker

**** ***** ****** ***** **** **************@*****.***

Adamstown, MD 21710 240-***-****

Objective: To obtain a business position in the Business field Education

Business Management with a Concentration in Hospitality Management Sept. 2014-May 2018 Frostburg State University, Frostburg, MD

• Credits Completed: 120

• 2.99 GPA

• Studied Abroad at Vanung University, Taoyuan City, Taiwan Sept. 2016-Nov. 2016 o Beverage Management

o Seminar on Wine

o Human Resources Management in the Hospitality Industry Tuscarora High School, Frederick, MD May 2013

• 3.00 GPA

• SSL(Student helper) for AP Probability & Statistics Spring 2013

• Marching Band 2nd Chair Trumpet Player Fall 2009

• Concert Band 1st Chair Trumpet Player Fall 2009-2012 Job Experience

Front Desk Agent

Frederick Residence Inn, Frederick, MD January 2018 - Present

• Greet and welcome guest

• Keep track of daily scheduled functions and their locations

• Prepare guest folio and collect payment for visit

• Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.

• Handle mail, messages, guestroom messages, and faxes per prescribed procedure. Sesuit Harbor House, Full Time Front Desk Assistant Internship May 27th 2017- August 24th 2017 Sesuit Harbor House, South Dennis, MA

• To provide the highest level of guest service at all times including greeting guests and checking them in or out, responding to requests, providing directions and recommendations, etc...

• Anticipate guest needs and inform housekeeping or managers of guest issues as appropriate

• Process payments, reconcile and record daily transactions within reservation and accounting systems; prepare bank deposits and balance cash drawers

• Provide general office and marketing support, including updating resort literature

• Maintain a neat and clean office and entrance area including guest literature, magazines, seating areas, etc... Community Pools Service, INC Full Time Lifeguard May-September 2014-2015 Kingsbrook Pool, Frederick, MD

• Monitored pool patrons to ensure aquatic safety and compliance with posted regulations

• Performed pool mechanical and chemical maintenance

• Maintained cleanliness of facilities

R.S.V. Pools, INC Full Time Assistant Manager & Lifeguard May-September 2013 Robin Meadows Pool, Frederick, MD

• Monitored pool patrons to ensure aquatic safety and compliance with posted regulations

• Performed pool mechanical and chemical maintenance

• Maintained cleanliness of facilities

R.S.V. Pools, INC Full Time Lifeguard May-September 2012 Robin Meadows Pool, Frederick, MD

• Monitored pool patrons to ensure aquatic safety and compliance with posted regulations

• Maintained cleanliness of facilities

Other Accomplishments

Competitive Distant Runner, Frostburg State University D3 Cross Country and Track and Field Fall 2015-Spring 2016

• ECAC Rookie of the week for Cross Country September 2015

• ECAC Rookie of the week Indoor Track and Field December 2015 Competitive Distance Runner, Tuscarora High School Fall 2009 –Spring 2013

• 4 High School Varsity letters

• Competed at the State Cross Country race Fall 2010-2013

• Qualified for the Nation Cross Country Race in Cary, North Carolina Fall 2013 Brad Baker, 240-***-****, Page 2 of 2

Certifications and Accomplishments

• American Red Cross CPR/AED Certification

• American Red Cross Lifeguarding/First Aid Certification

• Department of Health and Mental Hygiene Pool/Spa Operator Certification

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