Customer Service Designer
Resume:
Bachelor of Fine Arts in Design
Graduated Summa Cum Laude; received
several merit based scholarships + was
recognized as the most creative senior
designer at juried senior exhibition.
Bachelors Degree
Stephens College
Worked in a customer service call center, later being promoted to a team leader position where I assisted other agents + handled escalated customer calls. Was responsible for managing + coaching my team + assisted in developing + implementing chat + email systems.
MBS Textbook Exchange
Customer Service Team Lead
06.2007 Columbia, MO
05.2011
Worked as a freelance visual designer on projects such as print, presentation, web, user interface, marketing materials, etc. Clients include NBC Universal, Time Inc, L2 Inc, Lootok, Recombine Inc.
Visual Designer
02.2012 Freelance New York, NY
02.2016
Was hired to head the design team + was later promoted to Head of Product. Assisted with developing product strategy + creating content for 4 different digital products. Recruited 9 people out of our 12 person team. Responsible for product roadmap. Acted as intermediary between design, marketing + technical teams to meet product deadlines. Managed 7 direct reports + day to day operations.
Head of Product
02.2016 OMC Inc. New York, NY
12.2018
Product designer + manager with 8+ years experience including 3 years of SaaS / B2B product experience. Passionate about building strong, resilient, collaborative teams. Obsessed with design thinking + creating positive user experiences from DMV lines to mobile apps. Articulate verbal, visual + written communication. Skilled in expressing complex data + ideas in a clean + compelling way.
******.*******@*****.***
Los Angeles, CA
https://www.linkedin.com
/in/cecilyh/
HEAD OF PRODUCT
CECILY HAUBNER
EDUCATION
SKILLS
EMPLOYMENT
HISTORY
MY
OBJECTIVE
CONTACT
INFO
RESUME
Adobe Creative Suites
Keynote
Powerpoint
Product Design
User Experience
Management
Strategy
Positive attitude
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