Bachelor of Fine Arts in Design
Graduated Summa Cum Laude; received
several merit based scholarships + was
recognized as the most creative senior
designer at juried senior exhibition.
Worked in a customer service call center, later being promoted to a team leader position where I assisted other agents + handled escalated customer calls. Was responsible for managing + coaching my team + assisted in developing + implementing chat + email systems.
MBS Textbook Exchange
Customer Service Team Lead
06.2007 Columbia, MO
Worked as a freelance visual designer on projects such as print, presentation, web, user interface, marketing materials, etc. Clients include NBC Universal, Time Inc, L2 Inc, Lootok, Recombine Inc.
02.2012 Freelance New York, NY
Was hired to head the design team + was later promoted to Head of Product. Assisted with developing product strategy + creating content for 4 different digital products. Recruited 9 people out of our 12 person team. Responsible for product roadmap. Acted as intermediary between design, marketing + technical teams to meet product deadlines. Managed 7 direct reports + day to day operations.
Head of Product
02.2016 OMC Inc. New York, NY
Product designer + manager with 8+ years experience including 3 years of SaaS / B2B product experience. Passionate about building strong, resilient, collaborative teams. Obsessed with design thinking + creating positive user experiences from DMV lines to mobile apps. Articulate verbal, visual + written communication. Skilled in expressing complex data + ideas in a clean + compelling way.
Los Angeles, CA
HEAD OF PRODUCT
Adobe Creative Suites