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Customer Service Designer

Location:
San Francisco, California, United States
Posted:
April 28, 2019

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Resume:

**.****

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Bachelor of Fine Arts in Design

Graduated Summa Cum Laude; received

several merit based scholarships + was

recognized as the most creative senior

designer at juried senior exhibition.

Bachelors Degree

Stephens College

Worked in a customer service call center, later being promoted to a team leader position where I assisted other agents + handled escalated customer calls. Was responsible for managing + coaching my team + assisted in developing + implementing chat + email systems.

MBS Textbook Exchange

Customer Service Team Lead

06.2007 Columbia, MO

05.2011

Worked as a freelance visual designer on projects such as print, presentation, web, user interface, marketing materials, etc. Clients include NBC Universal, Time Inc, L2 Inc, Lootok, Recombine Inc.

Visual Designer

02.2012 Freelance New York, NY

02.2016

Was hired to head the design team + was later promoted to Head of Product. Assisted with developing product strategy + creating content for 4 different digital products. Recruited 9 people out of our 12 person team. Responsible for product roadmap. Acted as intermediary between design, marketing + technical teams to meet product deadlines. Managed 7 direct reports + day to day operations.

Head of Product

02.2016 OMC Inc. New York, NY

12.2018

Product designer + manager with 8+ years experience including 3 years of SaaS / B2B product experience. Passionate about building strong, resilient, collaborative teams. Obsessed with design thinking + creating positive user experiences from DMV lines to mobile apps. Articulate verbal, visual + written communication. Skilled in expressing complex data + ideas in a clean + compelling way.

573-***-****

ac88h8@r.postjobfree.com

Los Angeles, CA

https://www.linkedin.com

/in/cecilyh/

HEAD OF PRODUCT

CECILY HAUBNER

EDUCATION

SKILLS

EMPLOYMENT

HISTORY

MY

OBJECTIVE

CONTACT

INFO

RESUME

Adobe Creative Suites

Keynote

Powerpoint

Product Design

User Experience

Management

Strategy

Positive attitude



Contact this candidate