Customer Service/Call Center Representative

KaRen Snowden

**** ********* **., #**; Houston, Tx 77026

***********@*****.***

Phn #: 832-***-****

Professional Summary:

Hardworking Call Taker/Data Entry worker who is extremely dedicated in both slow and busy shifts. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Highlights:

● Computer Literate

● Excellent Typing Skills

●

● Great Communication and Listening Skills

● Reading Comprehension

● Willingness to Learn

● Excellent Team Player

● Excellent spelling, punctuation, and proofreading skills

● Service and support

● Problem solver

Experience:

Call Taker, February 2003-December 7, 2018

Yellow Cab Company, Houston, Tx

● Addressed customer service inquiries in a timely and accurate manner

● Provided accurate and appropriate information to answer questions and resolve complaints

● Provided accurate and appropriate information to answer questions and resolve complaints

● Answered 300 + calls per day and dispatched taxis to appropriate locations on time

● Directed and provided service for customers from the following cities: (Houston, San Antonio, Austin, Galveston, Pasadena, and Deer Park).

● Assisted Metrolift by entering trip requests into their database References provided upon request

Contact this candidate