Engineer Technical Service

LESTIN JILLS JOSEPH

+91-866******* / 808-***-**** ********@*****.***

PROFILE

Graduate Mechatronics Engineer having overall 3 years of industrial experience mainly into Resistance Welding machines & Continuous Inkjet printers of HITACHI.

Result oriented, professional qualitative experience as Technical Service Engineer.

Self-motivated, Hardworking, Goal-oriented with a high degree of flexibility.

A team player, ability to work comfortably with people from diverse backgrounds and experiences.

Multilingual with proficiency in English, Malayalam, Hindi, Basic Tamil & Kannada. INDUSTRIAL EXPERIENCE

Current Employer : M Power Systems, Chennai (July 2018 – Present) Position : Technical Service Engineer (South)

Authorized distributor in Tamilnadu for HITACHI Continuous Inkjet Printers.

Our main customers are MRF India, Jyothi Laboratories, Netafim Irrigation Systems, Cooper Standard, Lanson Ventures, Asian Beverages, Kongu Ice-creams etc. Key responsibilities :

Responsible for service follow up with visits in south region (Tamilnadu, Karnataka)

Maintaining proper rapport with customers, right from service enquiry till completion.

Handling Installation, Commissioning, Operational & Maintenance training on installed machines.

Ensuring customer satisfaction in after sales requirements such as spares and AMC.

Performing product demonstration at customer site to assist sales team.

Preparing product related presentations and other documents updated.

Maintaining service related documentation.

Been an active member during company exhibitions.

Providing delivery of spares and service status to customers on a progressive manner.

Act as a single point of contact for customers for service related queries. Previous Employer : Mechelonic Welders Pvt. Ltd, Bangalore (Jan 2017 – July 2018) Position : Junior Engineer – Technical Services

Pioneer in resistance welding solutions from 1971, providing resistance welding solutions to different engineering industries.

Mechelonic products are Press type spot/projection welder, Bench type welder, Seam welder, Portable Single/Dual gun brazing machines, Special purpose welding machines, Welding controls, Transformer, After-sales Spares & Services.

Our main customers are GE India Industrial Pvt. Ltd, Tecumseh Products India Pvt Ltd, Honda Motorcycles & Scooters Ltd, Maruti Suzuki India Ltd, Time Technoplast, GTRE, HAL, BHEL, Emerson Climate Technologies, SKH etc.

Key responsibilities :

Responsible for all types of service activities nation-wide for resistance welding machines.

Handling Installation, Commissioning & Maintenance support for installed machines.

Train customers to operate, maintain and optimize equipment performance.

Ensuring customer satisfaction in after sales requirements such as spares, AMC.

Being a part of new project development and existing machine improvement team.

Working along with sales & application team to verify & confirm customer requirements on-site.

Coordinating with engineering team for testing and completing the project on time.

MIS management, documentation and reports submission to reporting senior engineer.

Knowledge in verifying schematic diagrams, wiring layouts, electrical panels, motors, drives etc.

Knowledge in BOM preparation, MRN, pre-purchase request, purchase orders, dealing with vendors for requirements.

Previous Employer : Food Creations Pvt. Ltd, Bangalore (Aug 2015 – Nov 2015) Position : Post - Graduate Intern

Analyze & Implementing of Total Productive Maintenance in production line.

Presented ideas on Kaizen, One point lesson, DMAIC process, TQM.

Managing, understanding and controlling the production line.

Worked on one of the plant project for reducing furnace oil consumption in Line-1 baking oven. Previous Employer : Essel Propack Ltd, Mumbai (Oct 2010 – June 2011) Position : Trainee - Process Engineer

Operating Horizontal extrusion machines for manufacturing laminated plastic tubes catering to the FMCG and Pharma space and responsible for quality production with reduced breakdowns and change-over time.

Setting up machine according to SOP and related parameters for continuous production.

Efficiently carrying out change-over’s for different product variants.

Maintaining production log/report on shift basis.

Coordinating with the maintenance team for periodic preventive maintenance for the machines. TECHNICAL & SOFT SKILLS

Proficient with MS Office tools, AutoCad

Knowledge in PLC software & hardware

Good communication skills

Adaptability to work conditions

Adding creativity in work

Good in decision making

Excellent team-work spirit

EDUCATIONAL PROFILE

M.Tech in Mechatronics from MITE, Mangalore - 2016

B.E. in Mechatronics from VMKVEC, Salem - 2014

Diploma in Mechatronics from NTTF, Cochin – 2010 PERSONAL INTERESTS

Driving Playing football Listening music Travelling Singing Social networking PERSONAL DETAILS

Permanent Address : Nadayath House, Angadikadavu P.O, Iritty, Kannur (Dist), Kerala – 670706 Date of Birth : 08 February 1991 Gender : Male

Marital Status : Single Nationality : Indian

Passport No. : M1869075 Valid upto : 09/2024

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