John J. Horace, R.Ph.
Qualifications for Pharmacy Manager
Customer Service-Centric Leader Dedicated to Achieving Profitable Operations and Improving Health Outcomes Highly Accomplished Pharmacist who maintains up-to-date knowledge of comprehensive retail, independent, and hospital pharmacy operations, including expertly interpreting prescriptions, administering immunizations, and developing and implementing beneficial customer- and community-focused health initiatives. Influential PIC Leader who seamlessly drives pharmacy business within competitive markets, and who builds top teams to achieve success with knowledge of HIPAA, MTM, and Drug Utilization Review
(DUR) and Drug Utilization Evaluation (DUE) to ensure patient safety. Bilingual Communicator (German) who handles confidential responsibilities while liaising between key decision-makers, pharmacy teams, insurers, and customers, and who surpasses expectations in autonomous and / or collaborative situations. Professional Experience
PIC Pharmacy Manager MEDCARE PHARMACY, CLOVER, SC 2014 – 2018 Capitalized on the opportunity to lead all facets of independent pharmacy operations, including mentoring and managing a top-performing pharmacy staff in exceeding customer service expectations. Built a highly productive team tasked with quickly and efficiently filling prescriptions according to a standardized workflow.
Profitably expanded pharmacy-wide immunization and compounding services.
Continually upheld an outstanding reputation and rapport with the community.
Coordinated marketing to boost business 80% to 100% with a new mailout program.
Rapidly grew pharmacy from 1 technician to 4 technicians dedicated to service excellence.
Led audits with favorable results from the Board of Pharmacy, DEA, and insurance companies. PIC Pharmacy Manager WALMART PHARMACY, GREER, SC 2012 – 2013 Leveraged broad scope of industry knowledge toward directing all retail RX and OTC pharmacy department operations, including accurately processing, preparing, and verifying up to 450 prescription per day. Trained, mentored, and managed a 13-member team of pharmaceutical staff, including implementing weekly supervisory instructions to optimize efficiency. Enforced all company policies, directives, and HR operations.
Achieved multi-department increases in business and profits to 450 prescriptions daily.
Participated in weekly telephone supervisory meetings and daily email communications.
Recognized for leading the 5th “best immunization clinic” in South Carolina Walmarts (2012). PIC Pharmacy Manager LANCASTER PHARMACY, LANCASTER, SC 2006 – 2012 Managed high-volume pharmacy operations while accurately filling up to 350 prescriptions daily per physician specifications and delivering support for customers in alignment with established retail standards. Consulted with patients to educate them on proper dosage and medication use. Managed a 3-member pharmacy staff while communicating with medical professionals regarding special instructions and / or discrepancies.
Substantially grew business to increase to 200 to 350 prescriptions per day.
Previously served as Relief Pharmacist until promotion in 2011 to Pharmacy Manager. PIC Pharmacy Manager RITE-AID PHARMACY, GAFFNEY, SC SPARTANBURG, SC 2009 – 2011 Led daily pharmacy operations across 2 fast-paced locations, including mentoring and managing a team of 4 technicians and 1 pharmacist in seamlessly handling up to 200 prescriptions per day. Consulted among customers to advise on proper dosage and medication use while accurately filling prescriptions according to physician specifications and answering customer questions. Implemented a new immunization program. John J. Horace, R.Ph.
Page Two 803-***-**** email@example.com Professional Experience (continued)
PIC Pharmacy Manager RITE-AID PHARMACY, GAFFNEY, SC SPARTANBURG, SC (CONTINUED) 2009 – 2011
Successfully increased prescription volume by 100%.
Improved business from 80 to 180 prescriptions per day.
Ranked as the #1 store district-wide in new store card sign-ups.
Boosted business to improve from near-last results in district to Top 3 rank in 3 months. Staff Pharmacist PIEDMONT MEDICAL HOSPITAL PHARMACY, ROCK HILL, SC 2005 – 2008 Directed all facets of hospital-based pharmacy operations, including accurately processing, preparing, and verifying prescriptions to ensure appropriate usage (e.g. dosage, route of administration, allergies, interactions, contraindications) prior to dispensing to patients. Worked with IV admixtures in a clean room.
Skillfully monitored Coumadin and Lovenox dosing.
Inspected units, managed Pyxis units, and responded to codes.
Ensured pharmacy operations actively adhered to quality and safety control initiatives. PIC Pharmacy Manager HARRIS TEETER, ROCK HILL, SC 2004 – 2006 Maximized bottom-line performance by leading the start-up and successful operations of this high-volume in- store pharmacy, including counseling customers on proper medication use and possible side effects and / or drug interactions for various prescription and OTC medications. Applied strong leadership talents toward training, mentoring, and managing a details-focused pharmacy team, as well as planning workflow in alignment with staff budgets and goals. Managed a large inventory, including ordering products as required.
Consistently led pharmacy services excellence to achieve substantial bonus in 2006.
Led physician detailing program and community outreach to boost business by 60 per day.
Spearheaded improved workflow to process prescriptions faster and with enhanced accuracy. PIC Pharmacy Manager ECKERD PHARMACY, ROCK HILL, SC 1990 – 2004 Played a vital role in delivering superior pharmaceutical services to customers across 4 locations, including mentoring and managing a team of up to 14 technicians and 2 pharmacists in accurately processing and dispensing up to 600 prescription orders daily, counseling customers on healthcare and prescription medication needs, and maintaining controlled medication and required documentation. Managed inventory.
Continually improved multi-unit locations by 50% to 100%.
Received numerous awards and commendations for job excellence.
Recognized as a District Pharmacist Trainer for 7 consecutive years of service.
Launched a new intern program in collaboration with the University of South Carolina. Education & Professional Development
UNIVERSITY OF SOUTH CAROLINA
Bachelor of Science in Pharmacy
Licensed Registered Pharmacist (R.Ph.) – State of South Carolina State of North Carolina District Certified Pharmacist Trainer (South Charlotte) – Eckerd Corporation Certified Pharmacist Immunizer – Rite-Aid Corporation (with Additional Compounding Training) Former Preceptor – University of South Carolina Pharmacy Students