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Analyst Quality

Jacksonville, Florida, United States
April 28, 2019

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Jacksonville, Florida 859-***-****



Adept at Partnering with Clients, End Users, and IT Delivery Organizations to Execute Desired Solutions, Manage Critical Success Factors, and Mitigate Risk

Analyzes Quality Assurance Best Practices and Designs, Develops, and Implements Solutions That Enhances Service and Work Quality

Successful track record in SDLC, QALC, Business Process Analysis (BPA), Business and Technology Optimization (BTO), and Business Process Management (BPM)

Excels in the Analysis and Problem Resolution of Complex Issues in Multi-Component Systems

Skilled in Lifecycle Analysis, Design, Development, and Implementation

Gathers Relevant Requirements, Conceptualizes Business Needs, Builds Consensus, and Deploys Innovative Solutions in a Variety of Platforms

Ensures Testing Allows Applications to Meet Business Requirements, Fulfill User Requirements, and Identify Existing or Potential Issues

Writes Test Plans, Scripts, Scenarios, Test Cases, Defect Reports, Traceability Matrices, and Conducts Black, White, Grey Box, Smoke, Functional, Performance, Reliability, and Regression Testing

Educates Users in Methodologies, Processes, and Approaches

Creates Applications with a Focus on User-Centered Designs


CEVA Logistics, Jacksonville, Florida 1/2019- Present

B2B Integration Analyst

Serve as the primary on-site IT point of contact. Assist with the analysis, definition and documentation of detailed specs for new & existing applications in compliance with CEVA's ZDS and BDP methodologies.

Maintain IT training materials & train appropriate team(s), as required.

Maintain prioritized IT task list and coordinate with Corporate office to ensure task resolution occurs.

Support the implementation team by acting as point of contact for interface questions and EDI data capability

Ensures all maps are thoroughly unit and QA tested prior to handover to project analyst to ensure seamless project delivery (EDI(204, 214,990, 856 etc )

Responsible for holding internal partners (IBM, EAI, GTN and others) accountable to timelines and deliverables for multiple customers and simultaneous projects

Create and maintain standard SCS interface documentation and mapping to ensure each project and interface maintains adheres to standard mapping rules

Support the implementation team by acting as point of contact for interface questions and EDI data capability

Provides proactive support for Solutions Analyst team to ensure proper handover of paper mapping for troubleshooting and production management.

Ocenture, LLC, Jacksonville, Florida 1/2010- 9/2018

Software Quality Analyst Manager

Led and managed the quality assurance process for all company projects to ensure solutions met acceptance criteria, standards were adhered to, the testing process was successfully completed before releasing code, and that all development followed the Software Development Life Cycle including analysis, design, development, code review, testing, and change management.

Managed communication and coordination with internal and stakeholders to achieve project goals.

Developed test plans, designed methodologies, and conducted regression tests on processes. Led the User Acceptance Testing process and managed all back-end testing resources using database queries, scripts, and tools.

Florida Blue, Jacksonville, Florida 2008-2009

Contract Business Analyst, System Analyst, Quality Analyst

Gathered functional and technical requirements and designed key performance indicators and scorecards to support a new Retail Center business unit.

Performed a gap analysis for proposed business requirements and the scope of work to determine if requirements would meet technical standards and rules.

Assisted in designing an application to enable employers to provide international temporary staff with medical coverage. Identified data sources to perform data mapping of the HIPAA Health Care Claim Payment/Advice layout implementation and the EDI gateway for the state of Florida.

Conducted data gathering with business users to understand business requirements and ensure user needs were incorporated into the design.

Supported the development of an application that integrated components of 3 systems to ensure business operations could become more efficient.


Master of Business Administration, Webster University

Master of Information Technology Management, Webster University

Bachelor of Science, Information Technology, Sullivan University




Methodologies SEI-CMM, CMMI, ISO 9001, RUP, RAD, SSADM, Six Sigma

CASE Tools Rational Requisite Pro, UML, Rational Rose, ClearCase, ER Win

SQA Tools Quick Test Pro, Win Runner, BugZilla, Selenium

Tracking Tools FogBugz, Quality Center, Test Director, Clear Quest, GTNexus, IBM Sterling integrator, Matrix

Workflow Tools MS Visio 2003, MS Project 2010, MS Excel, MS Word, MS PowerPoint,

Languages Visual .Net, ASP .Net, C#, VBScript, XML, Facet, Java, JavaScript, VB 6.0, SQL, Visual Basic 2005, CSS, HTML, Dream waver, Front page, COGNOS, Bootstrap, CodeIgniter, PHP, Notepad++

Databases MySQL, SQLserver2005, SQLserver2000, MS-Access 2003

Operating Systems Unix/Linux, Ubuntu, Windows server 2003, Windows XP/2000/ME, Windows Vista, Mac, Android

CRM Zoho, Sharepoint

Ticket System osTicket, Changepoint

GTNexus, IBM Sterling integration, Matrix, Sharepoint, EDI(204, 214,990, 856 )

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