JAMES PETTAWAY

*** ****** ***** *******, ** ***** ac88bf@r.postjobfree.com 917-***-****

OBJECTIVE to secure a position where I can optimally utilize my skills and abilities to strengthen an organization's operations while facilitating personal growth and professional development.

SKILLS & ABILITIES Field Engineer working onsite at client locations doing installations,

configurations, troubleshooting issues through resolution on networks,

hardware, and software.

Recognizing network topologies, media connectors and uses and identifying network components.

Determining proper OSI model network protocols, network services sub netting and gateways and LAN / WAN technologies.

Implement Server OS capabilities VLANS, network attached storage, disaster recovery, firewall and proxy.

Selecting appropriate TCP\IP utility, configure clients to servers.

Troubleshoot (root cause and fixes) networks, peripherals and hardware.

Maintain client’s workstations and provide software updates for servers.

Provide on-site support, remote monitoring, security, data backups, spam filtering and anti-virus software installations.

Resolve client’s computer, network and server issues.

Develop IT strategies for customers.

Configure and troubleshoot Cisco switch and router issues and resolve the problems.

Switches that I have configured and troubleshot include 2960, 3560, 3570, 2975 Cisco series.

Routers that I have configured and troubleshot include 2800, 2900, 3900 Cisco series.

Network experience includes small through enterprise level environments.

EXPERIENCE FREELANCE

2018 TO 2019

Returned to school to obtain my CCNA certification. Part time freelance work (15-30 hours a week) for multiple clientele.

Installation and configuration of switches and routers (primarily Cisco).

VLAN implementation and configuration

Network root cause troubleshooting and issue resolution

DIR OF IT: OFFICE DOCUMENT SYSTEMS

2014 TO 2018

Installation and configuration of switches and routers (primarily Cisco).

VLAN implementation and configuration

Network installations of both hardware and software performed at the customers’ location

Network upgrades

Troubleshooting of network related issues and perform break fixes to customers’ satisfaction

Setup of emails accounts and add new users as needed.

Setup of scanning and file sharing and new user creation for AD.

Adding and removing users from Outlook and Exchange and troubleshooting users’ issues.

SYSTEM INTERGRATOR : COMPANY: TGI

2011 TO 2014

Field Service Engineer for multiple accounts including New York University, NYC Board of Education Schools throughout the five boroughs, St. Luke Hospital and Cornell Medical Center.

Responsibilities included but were not limited to

Installation of hardware and software on to customers’ servers.

Connect clients’ workstations to servers and push out new software and hardware to workstations.

Demo and train customers on new equipment.

Troubleshoot and upgrade hardware and software as needed.

Provided support for a variety of different OCR software and created emails accounts on clients’ mail servers for customers.

Provided file sharing and document management for clients in an effort to go green and create a paperless office.

IT TECH COMPANY: ATLANTIC BUSINESS PRODUCTS

1995 TO 2010

Field Service Engineer for multiple accounts including New York Presbyterian Hospital, United Federation of Teachers and Columbia University. I also worked with thc NYC Board of Education installing hardware and software at various schools locations throughout the five boroughs.

Responsibilities included but were not limited to

Server maintenance

Application installation and upgrades

Resolution of software compatibility issues

Troubleshooting

Hardware and software installation including workstations laptops and printers.

Review customers’ needs regarding networks, evaluate equipment and impart findings and recommendations

Installation, configuration, maintenance of Scanners, Tape Backups, Printers, Zip Drives, Printer tracking software, Security System, Copiers, Faxes.

EDUCATION Certifications: Networking+ CCNA

Bronx Community College from 1980-1982 Majored in Computer Science

Wilson Technological Center from 2015-2016 : CCNA curriculum

MILITARY US ARMY from 1976 to 1979: HONORABLE DISCHARGE Serve as a technician on a missile launch station, Job Title: MOS 24N. There I developed my skills as an electronic technician learning how to read schematics and point to point wire diagrams. I was responsible for tech support and performed daily maintenance to ensure that the launch station perform properly, troubleshooting all problems, both electrical and mechanical. Perform inspection on missile guidance system and used test equipment to make proper adjustments within specifications.

COMMUNICATION Excellent communication skills with customers, give demos and training as needed for customers to be comfortable with new products.

LEADERSHIP Created guideline for techs to do basic setup of equipment such as printing and scanning, gave training classes to techs to improve their knowledge of networking equipment.

REFERENCES Thomas Cava, Vice President of Service, TGI

347-***-****

Frank Bermudez, Branch Service Manager, TGI

917-***-****

Vincent Russo, Sr. IT Technician

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