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Customer Service Software

Fredericton, New Brunswick, Canada
April 30, 2019

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*** ****** **** ****, ***********, New Brunswick E3B 4K2 • Cell: 437-***-**** • STRENTGHS

Problem solving and forward thinking

Creative insight, idea generation

Customer service and negotiation

Team building

Adaptability and tenacity under pressure and

faced with challenges

Management of multiple tasks

Organization and attention to details


Solid knowledge of Microsoft Office tools

Computer hardware and software installation

Programming (basic knowledge) C/C++, CSS, HTML, JavaScript, MATLAB, AutoCAD

Web administration and design

TCP/IP Protocol

Solid knowledge in IoT and Smart Cities technologies

ISO 9001 Standard and Quality Telecommunication systems implementation PROFESSIONAL EXPERIENCE

VPS PROMOTIONS – New Brunswick Canada October 2018 / April 2019 Stocker

Provided Customer Service.

Assisted customers who need help and answered customer questions.

Assisted customers trying to find specific items.

Stocked Merchandise.

Stocked shelves with product and maintained inventory.

Maintained the look of the store and the merchandise through proper stocking and attractive displays.

Received Product.

Transported the product from the back room onto the store floor.

Distributed product throughout the store to its appropriate location.

Took inventory to maintain product levels.

Maintained Store Cleanliness.

EMPRESA DE TELECOMUNICACIONES DE CUBA - La Habana, Cuba February 2017 / May 2017 Telecommunications Quality Assurance Manager

Prepared and completed action plans.

Established quality procedures, standards and specifications.

Fulfilled quality assurance financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.

Developed quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions; verification procedures and monitoring inventories.

Updated quality assurance procedures.

Investigated customer complaints.

Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.

Conducted process and product audits in support of ISO 9001 for development and services practices of IT.

Documented, monitored, and reported statuses of corrective and preventive actions.

Participated in reviews, walkthroughs, assessments, formal quality audits, and inspections. ELAINE CUBILLAS HERNANDEZ Page 2

INSTITUTO DE GEOGRAFIA TROPICAL - La Habana, Cuba December 2014 / February 2017 Telecommunications and Computer Systems Specialist

Implemented a project of national impact for the environment, using IoT technology for the collection of data that contributed to the updating of the National Atlas of Cuba.

Researched, designed and developed information and communication system network architecture.

Researched, evaluated and integrated network system and data communication hardware and software.

Evaluated, documented and optimized the capacity and performance of information and communication system networks.

Obtained, selected and organized information for the design and administration of the website by creating and optimizing the content, using a variety of graphics, database, animation and other software.

Conducted tests and performed safety and quality controls.

Assisted effectively supporting a growing user base across a geographically distributed environment.

Tracked an accurate inventory of hardware and software for maintenance, licensing, and valuation purposes.

Checked all web-based services and databases to be safe, operational and efficient to operate. CUJAE – La Habana, Cuba December 2012 / December 2014 Computer Network Technician

Evaluated and installed computer hardware, networking software, operating system software and software applications.

Provided support to network users.

Implemented network traffic and security monitoring software, and optimization of server performance.

Performed routine network starts up and close down, and maintained control records.

Conducted tests and performed security and quality controls.

Controlled and monitored e-mail use, Web navigation, and installed software. EDUCATION

Automation Engineering September 2008- July 2012

Universidad Tecnólogica de La Habana "Jose Antonio Echeverría", CUJAE – La Habana, Cuba Bachelor’sDegree. (Not completed)

Telecommunications and Electronics Engineering September 2012- July 2016 Universidad Tecnólogica de La Habana "Jose Antonio Echeverría", CUJAE – La Habana, Cuba Bachelor’sDegree.


Spanish: Native language

English: Intermediate

French: Intermediate

References available upon request

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