Engineer Software

David McClintock

***** ********* ****, *******, ** 27614

Home: 919-***-**** Cell: 919-***-**** **************@*******.***

IT Systems Administrator

Solutions-focused Senior IT Systems Administrator with broad-based experience and the ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. An extensive understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

IT Systems Administrator II, 5/2014-4/2019

State Employees Credit Union. Raleigh, NC

•Active Directory administrator\DNS and created Group Polices

•Administered Exchange 2016 accounts

•Managed Honeywell's Pro-Watch for the card readers that secure the building. I am certified by Honeywell.

•Managed the DVR system for the cameras in all the branches in NC

•Managed online banking system for SECU

•Built the Margo Platform system

•Mainlined Margo Teller system

•Upgraded the SECU Interactive Voice Response system

•Supported Windows Server 2008 R2, 2012 R2, and 2016

IT Systems Administrator, 4/2002-2/2014

Scynexis, Durham, NC

•Internal IT support ensuring the smooth running of all IT systems, including Windows Server 2003/2008 AD, Exchange 2003 server, VMWare ESXi5.1, anti-virus software, all corporate data backups, print services, Cisco Callmanager VOIP.

•Management of day to day IT tasks such as software installation, fault diagnosis and correction, arranging repairs and servicing for all IT hardware, build, configuration and deployment of machines to new and existing users, and providing support and advice to all staff.

•Maintain Oracle 11g databases including RMAN repository and backups

•Successfully managed an annual IT budget of $1.5 million

•Implemented Windows 2003 Active Directory Structure.

•Managed all phases of IT projects from Level I to finish.

•Provided IT hardware, software, network and Windows 8, Android and iOS phone support and troubleshooting to all levels in the organization.

•Implemented and managed separate GMP and DMPK networks including Water Empower server and database. Keeping SOP's on the GMP computer/network infrastructure up to date.

IT Support Engineer – Nortel Networks Contractor, 5/2000-3/2002

Kelly IT Services, Raleigh, NC

•Provided second level hardware, software and network support on Win9X/NT 4.0/Windows 2000 laptop/desktop.

•Managed and supported a group project involving backup solutions and Windows 2000 deployment/support using Ghost and Partition magic.

•Resolved network issues including DNS, WINS, TCP/IP and connectivity.

•Supported Software including MS Office 2000, Outlook 2000, Remedy, Lotus Notes, Timbuktu Pro, Netscape, Internet Explorer 5.5 and Citrix.

Exchange Support Engineer – Microsoft Contractor, 9/1999-3/2000

CompConTech, Charlotte, NC

•Provided second-level Exchange phone support for corporate customers.

•Supported Exchange 5.5 server, Outlook client issues including Outlook Web Access, IIS 4.0, Windows 2000, address book, client to server synchronization errors, exchange server connectors and user accounts/rights.

•Problem-solved customers’ named pipes network connectivity issues involving TCP/IP, IPX and RPC.

NT Administrator – Anderson Communications Group, 5/1999-7/1999

TEK Systems, Charlotte, NC

•Administrator for a multi-server NT 4.0 network environment that included hardware/software support and troubleshooting for 30 PCs and Apple Macs.

•Maintained all server operations, Shiva VPN Gateway, server backups, user accounts, company web page and FTP site.

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Senior Field Support Engineer – AT&T site, 2/1998-4/1999

Vanstar, Redmond, WA

•Installed desktop and laptop hardware, and attended to repair needs for over 800 clients.

•Configured and resolved problems pertaining to TCP/IP, DNS, WINS, DHCP, hardware drivers, RAIDS, PCMCIA, and operating system lockups.

Senior Field Support Engineer – Microsoft site, 6/1994-1/1998

Vanstar, Redmond, WA

•Team lead/escalation support for nine field engineers and thirteen configuration technicians.

•Constructed desktop and laptop systems including operating system, peripherals, driver installation and testing.

Technical Skills

Hardware: HP Servers, XioTech Magnitude SANS 3D, EMC VNX, Checkpoint NG Firewall, Cisco POE routers

Operating Systems: Windows 2003/2008 (servers), Windows 7, XP

Software: VMWare 5.1, Microsoft Office 365, Hyper-V, Citirx, MS SharePoint, MS Exchange, MS Office, Cisco CallManager VOIP, Unity, Symantec Endpoint Protection Antivirus Cloud, Microsoft Great Plains, SecureMail SPAM filter, Accelrys Logistics,BES

Protocols: TCP/IP, DNS, DHCP, WINS, IIS

Professional Development

Microsoft Certified Systems Engineer + Internet

Microsoft SharePoint Server Administrator

Education

Bachelor of Science – Electrical Engineering Technology

University of North Carolina - Charlotte

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