Sales, Customer Service, Management
Resume:
Valerie Le
WORK EXPERIENCE
******* Ontario Inc., 150 Prince Regent St
CEO, Director
JUL 2015 - PRESENT
Scheduling employees on a weekly basis
Managing and training cleaning staff on proper cleaning procedures
Vacuuming, mopping, dusting, bathrooms, kitchens, cleaning windows, etc.
Payroll and sending invoices to clients
Managing finances and logistics for supplies as needed Ensuring client satisfaction and handling customer concerns Coordinating staff to appropriate job sites and tasks Bank of Montreal, 710 Markland St
Universal Banker
DEC 2014 - AUG 2017
Processed simple and complex transactions for clients Recognized opportunities to make sales and set appointments Sales Revenue and referral scores consistently exceeding targets by 100-200% weekly
Completed reports on a daily basis
Maintained stationary and ordered new shipments as needed Managed and trained new customer service representatives in sales and compliance
Assisted clients to transition to digital banking and ATM usage Helped clients redeem TFSA and opening of accounts Defined customer service with multiple outreaches from happy, returning clients
Opening accounts and selling financial products (GICs, TFSA) HIGHLIGHTS OF
QUALIFICATIONS
Extensive
experience in the
customer service
field
Strong time
management and
organizational skills
Collaborates easily
with team members
and works well
independently
Quick learner
AWARDS
Spotlight Award for
Scarborough
Markham Market
Q4 of 2015
Spotlight Award for
Scarborough
Markham Market
Q1, Q2, and Q3 of
2016
LANGUAGES
English
French
Cantonese
EDUCATION
Thornlea Secondary School
Transferred from PETHS to study in the U-prep Program Awarded a certificate for highest mark in mathematics Pierre Elliott Trudeau High School
Studied in the french immersion program for 3 years (Total of 12 years in french immersion)
VOLUNTEER WORK
Canadian Association of Retired Persons
Taught seniors how to use different types of technology Ex: iPods, Facebook, Skype, etc.
Peer Buddies
Working with special students and teaching them basic skills to accomplish everyday tasks
Ex: Social skills, basic math, etc.
REFERENCES
Helen Lee
Assistant Branch Manager
Bank of Montreal, 710 Markland Street
MORE REFERENCES AVAILABLE UPON REQUEST
Contact this candidate