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Sales, Customer Service, Management

Location:
Markham, Ontario, Canada
Posted:
April 30, 2019

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Resume:

Valerie Le

WORK EXPERIENCE

******* Ontario Inc., 150 Prince Regent St

CEO, Director

JUL 2015 - PRESENT

Scheduling employees on a weekly basis

Managing and training cleaning staff on proper cleaning procedures

Vacuuming, mopping, dusting, bathrooms, kitchens, cleaning windows, etc.

Payroll and sending invoices to clients

Managing finances and logistics for supplies as needed Ensuring client satisfaction and handling customer concerns Coordinating staff to appropriate job sites and tasks Bank of Montreal, 710 Markland St

Universal Banker

DEC 2014 - AUG 2017

Processed simple and complex transactions for clients Recognized opportunities to make sales and set appointments Sales Revenue and referral scores consistently exceeding targets by 100-200% weekly

Completed reports on a daily basis

Maintained stationary and ordered new shipments as needed Managed and trained new customer service representatives in sales and compliance

Assisted clients to transition to digital banking and ATM usage Helped clients redeem TFSA and opening of accounts Defined customer service with multiple outreaches from happy, returning clients

Opening accounts and selling financial products (GICs, TFSA) HIGHLIGHTS OF

QUALIFICATIONS

Extensive

experience in the

customer service

field

Strong time

management and

organizational skills

Collaborates easily

with team members

and works well

independently

Quick learner

AWARDS

Spotlight Award for

Scarborough

Markham Market

Q4 of 2015

Spotlight Award for

Scarborough

Markham Market

Q1, Q2, and Q3 of

2016

LANGUAGES

English

French

Cantonese

EDUCATION

Thornlea Secondary School

Transferred from PETHS to study in the U-prep Program Awarded a certificate for highest mark in mathematics Pierre Elliott Trudeau High School

Studied in the french immersion program for 3 years (Total of 12 years in french immersion)

VOLUNTEER WORK

Canadian Association of Retired Persons

Taught seniors how to use different types of technology Ex: iPods, Facebook, Skype, etc.

Peer Buddies

Working with special students and teaching them basic skills to accomplish everyday tasks

Ex: Social skills, basic math, etc.

REFERENCES

Helen Lee

Assistant Branch Manager

Bank of Montreal, 710 Markland Street

416-***-****

MORE REFERENCES AVAILABLE UPON REQUEST



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