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Technical Writer/Editor/Documentation Specialist

Parkville, Maryland, United States
April 30, 2019

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Karen Walsh

Baltimore, Maryland • 410-***-**** •

» Summary

Technical Writer and Editor with over 15 years of experience specializing in software development and user documentation. Versatile, reliable, and efficient in gathering technical material from subject matter experts and making it understandable to any audience.

» Work Experience

Digital Innovation, Inc.

Freelance Technical Writing Consultant, 11/2018 – present

Assist with the updating of current software documentation.

Meet with subject matter experts to obtain information on the transition of the company’s Trauma Registry application to HTML 5 format and changes to the software.

Update, edit, format, and write new content for documentation.

Scholz Associates, Inc., Aberdeen Proving Ground, Maryland

Technical Writer, 5/2018 – 7/2018

Technical Writer for the Enhanced Medium Altitude Reconnaissance and Surveillance System (EMARSS) program at Aberdeen Proving Ground.

Updated, edited, proofread and formatted various technical documents, including test plans, technical manuals and user guides.

Bowhead Support/UIC, Aberdeen Proving Ground, Maryland

Technical Writer IV, 3/2017 – 2/2018

Technical Writer for the Project Manager-Radars program.

Updated, edited, proofread and formatted various technical documents, including test plans, technical manuals, training materials and user guides using military and S1000D standards.

Interviewed Subject Matter Experts on processes and procedures to update and create documents.

Nexagen Networks, Inc., Havre de Grace, Maryland

Technical Writer, 10/2016 – 1/2017

Technical Writer for the Warfighter Information Network-Tactical (WIN-T) program.

Updated, edited, proofread and formatted various technical documents, including test plans, work instructions and standard operating procedures.

Interviewed Subject Matter Experts on processes and procedures to create SOPs and other documents.

Element Fleet Management, Sparks, Maryland

Senior Technical Writer, 4/2016 – 8/2016

Worked on a four-month contract to establish the Documentation Group; created document templates, standards and processes.

Interviewed Subject Matter Experts on various topics and created documentation for security, data transfer, data capture, training and other functions.

Edited, proofread and formatted documentation created by other employees.

Booz Allen Hamilton, Belcamp, Maryland

Associate, 7/2012 – 10/2015

Senior Technical Writer and Editor for the Strategic Innovation Group (SIG) at Aberdeen Proving Ground.

Edited, wrote, proofread and formatted technical government documents.

Assisted in the writing and formatting of government proposals.

Managed the organization, compilation, editing and formatting of Monthly Status Reports for six Delivery Orders.

Maintained Sharepoint repository of government deliverables/documents.

Created user documentation and training guide for corporate budgeting and timesheet system and assisted with monthly team newsletter and marketing materials.

NMR Consulting, Edgewood, Maryland

Technical Writer, 4/2012 – 7/2012

Technical Writer for Defense Occupational and Environmental Health Readiness System-Hearing Conservation (DOEHRS-HC) development team.

Assisted with writing, editing, proofreading and formatting government deliverables.

CSC/Log.Sec Corporation, Edgewood, Maryland

Senior Analyst/Documentation Specialist, 8/2001 – 4/2012

Analyst and Documentation Specialist for the Army Data Center Consolidation Plan (ADCCP) Project Management Office (PMO) for SEC/CERDEC at Aberdeen Proving Ground.

Documentation Specialist for the e-TIME/Mission Systems Migration effort at the Army Environmental Command.

Responsible for managing and creating project documentation, organizing the document repository in use on AKO and control of documents being used and created.

Assisted with coordinating Information Assurance documentation for ATOs and COOPs.

Member of the Army Environmental Database - Restoration (AEDB-R), AEDB-Compliance Cleanup (AEDB-CC), and ERIS development teams, creating software for the US AEC.

Created and maintained multiple Help systems using RoboHelp and MadCap Flare.

Updated, reformatted and maintained System Requirements Specification (SRS) for AEDB-R, created System Design Document and User Guide for AEDB-R.

Assisted with creation of training materials and in the training of government personnel.

Member of the Software Engineering Process Group; worked on Log.Sec’s CMMI certification.

» Freelance Work Experience, Baltimore, Maryland

Freelance Transcriptionist, 9/2018 – present

Freelance transcriptionist, transcribing video and audio recordings into written files for various clients.

Self-employed, Baltimore, Maryland

Freelance Writer and Editor, 10/2015 – present

Writer and Editor on several freelance/contract projects for clients such as Wolters-Kluwer Medical Publishers, Digital Innovation Corporation, WiseWire and Textbroker.

Write short articles on numerous topics ranging from medical and training to travel items, and perform editing on research papers and database lists.

Update software user guides, company policies and technical documentation.

Create social media posts, blogs, press releases and marketing pieces.

» Education

Southern New Hampshire University

MA, Communications – Marketing and New Media

Salisbury State University

BA, Liberal Studies – English and Psychology

Harford Community College

AA, General Studies

» Skills

MS Office Suite, including MS Word, MS Excel, MS Powerpoint, MS Access, MS Visio and MS Project; Military Standards (MIL-STD), SD1000, RoboHelp, Madcap Flare, Caliber, StarTeam, SecureShell, Sharepoint, Adobe Acrobat, Documentum, AKO, Agile Development, CMMI, Waterfall Development.

» Government Clearance

Current – Secret (August, 2017 to present)

Past – Top Secret (August, 2010 to August, 2017)

Writing Samples Available Upon Request

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