Customer Service Office

OLIVER BOURNE

Home 718-***-**** • Cell 917-***-**** • ****.*****@*****.***

EDUCATION HISTORY

Opportunities for a Better Tomorrow, Inc. & The LAMP

Digital Career Path Program

NRF Foundation’s National Professional Certification in Customer Service

Certificate of Completion with the Lamp in Social and Digital Media

MobileWorks certifications in Digitalization, Internet Research, and Software Testing

Categorization, Search Tuning and Classification, Image Quality, Buying Guide and PRM for Image Inclusion/Exclusion

Opportunities for a Better Tomorrow, Inc. Young Adult Internship Program

Seventeen week internship program including six weeks of clerical and computer skills training with an eleven week internship

Microsoft Office Specialist (MOS) training in Word, Excel, and PowerPoint

Public speaking and business communications

Office procedures training including typing skills, filing, telephone skills, and other office equipment

George Westinghouse High School High School Diploma obtained (Engineering Major)

Perfect Attendance Award for all four years of high school

Kingsborough Community College

Engineering Science Major

SUMMARY of SKILLS:

Experienced with PC and Macintosh computers

Microsoft Office Specialist (MOS) training in Word, Excel and PowerPoint

Basic computer programming skills in Cubase

Adobe Premiere training in editing film

WORK HISTORY

NYC Council Member Diana Reyna’s Office

Office Aide (Internship)

Answered a multiline phone and gave information to callers, took messages, or transferred calls to appropriate individuals

Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs

Conducted survey of businesses to reduce graffiti in Williamsburg

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