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Sales Customer Service

Hobe Sound, Florida, United States
April 26, 2019

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Thomas F. Dempsey

Hobe Sound, FL *****


Automotive Parts and Sales Specialist

Goal driving retail automotive parts professional skilled at developing business, generating revenue and maximizing sales opportunities. Extensive track record of success in automotive parts sales. Personable and proactive professional with great initiative.


Proficient in Sales and Service Writing Exceptional follow up

•Inventory management skills Courteous service

•Product lead development - Training and team leadership

•Service writing skills - Microsoft office software skills

Employment Experience:

Tires Plus Auto Parts Store — North Palm Beach, FL 2017

Service Writer

•Greeted and assisted walk in customers with auto parts orders and phone in requests

•Reviewed stock inventory listing on Tires Plus software

•Maintained tire inventory

•Assisted customers with diagnostic information regarding their vehicles.

Pep Boys Auto Parts Store — Jupiter, FL 2003 - 2016

Parts and Inventory Manager

Review and recommend parts storage system to be more intuitive and improve efficient of retrievals.

Follow up with potential business accounts to answer questions and recommend options.

•Coach all parts professionals on sales techniques, customer service and follow up skills. Unload delivery trucks, stock shelves and maintain inventory listing on company inventory software program.

•Diagnosed customer vehicle issues using comprehensive automobile knowledge and experience.

Follow up with customers on answering questions and concerns; follow through afterwards to make sure customers' service is complete.

•Actively network with local automobile business owners and customers.


Lincoln Technical Institute — Union, NJ - Certified in Automobile Technology

Acton-Boxborough Regional High School, Acton, MA — Diploma


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