Customer Service Management

Mamta Yadav

Andheri East, Mumbai **** ** • T: +91-86-559*-****• ************@*****.***

PERSONAL SUMMARY

Customer service associate in Insurance at Accenture with valuable knowledge of customer service management and operations. Currently looking for a role where I could grow and utilize my abilities. Through work experience and interpersonal skills, I have developed the ability to learn new skills quickly and solve problems efficiently.

PROFESSIONAL EXPERIENCE

Customer Service New Associate

October 2016 – Present

Accenture

•Provide functional support for resolution of customer problems, issues, requests and queries.

•Liaise with other support teams, or product team as required to resolve requests issues in a timely manner.

•Ensure proper documentation, notification tracking and follow up of all incidents.

•Responsible for end to end case management of all claims.

•Responsible for all customer communication.

•Responsible for data management for all reports.

•Responsible for claims related complaints

•Responsible for any system enhancements.

AWARDS & RECOGNITIONS

•Certificate of achievement for outstanding Performance for the year 2018.

SKILLS

•Customer service management

•Service Quality Management

•SLA (Service Level Agreement) Management

•Critical Thinking

•Problem Solving

ADDITIONAL SKILLS

•An efficient, energetic, and well-organized professional with strong communication

•Planning and organizing tasks and work responsibilities to achieve objectives

•Ability to quickly learn new skills, systems and multi task

EDUCATION

Bachelor of Banking & Insurance June 2013 – Apr 2016

Mumbai University - India

TECHNICAL SKILLS

Computer Systems: Windows

Computer Software: Microsoft Office (Word, Excel & PowerPoint)

REFERENCES

Available on Request

Interests

Singing & dancing.

Contact this candidate