Customer service associate in Insurance at Accenture with valuable knowledge of customer service management and operations. Currently looking for a role where I could grow and utilize my abilities. Through work experience and interpersonal skills, I have developed the ability to learn new skills quickly and solve problems efficiently.
Customer Service New Associate
October 2016 – Present
•Provide functional support for resolution of customer problems, issues, requests and queries.
•Liaise with other support teams, or product team as required to resolve requests issues in a timely manner.
•Ensure proper documentation, notification tracking and follow up of all incidents.
•Responsible for end to end case management of all claims.
•Responsible for all customer communication.
•Responsible for data management for all reports.
•Responsible for claims related complaints
•Responsible for any system enhancements.
AWARDS & RECOGNITIONS
•Certificate of achievement for outstanding Performance for the year 2018.
•Customer service management
•Service Quality Management
•SLA (Service Level Agreement) Management
•An efficient, energetic, and well-organized professional with strong communication
•Planning and organizing tasks and work responsibilities to achieve objectives
•Ability to quickly learn new skills, systems and multi task
Bachelor of Banking & Insurance June 2013 – Apr 2016
Mumbai University - India
Computer Systems: Windows
Computer Software: Microsoft Office (Word, Excel & PowerPoint)
Available on Request
Singing & dancing.