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Engineer Desktop Support

Memphis, Tennessee, United States
April 25, 2019

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Carson Jeanes

Memphis, TN


Authorized to work in the US for any employer

Work Experience

Information Technology/Field Engineer

January 2014 to Present

Data center builder, FedEx World Headquarters, Hilton Hotels, Methodist University Hospitals,UTHCS Memphis,TN

Senior Network Engineer

Pinnacle Airlines - Memphis, TN

August 2008 to October 2014


Installation and configuration of new core Catalyst Cisco Switch backbone for LAN at multiple locations including

all Network cabling and fiber using Gigabit interfaces.

Hp rack builds with new HP DL380/DL580 G5 Server builds Windows 2003 and all services started for Local

area network use each rack having the core running configuration written by me on a Gigabit fiber switch Cisco.

Build a NexSan SataBeast 42 TB, dual fiber channels array and SataBoy for Exchange 2007 storage vaulting.

Upgrade the current web accelerator.

Network Engineer

Christian Brothers University

October 2008 to October 2010


Manage/Maintain and update all aspects of Network, Perform regular troubleshooting for wired/wireless



Maintain cable infrastructure integrity and continuity according to accepted industry standards codes sometimes in coordination with wiring contractors

Manage IP and MAC addressing including assignment, registration, and error troubleshooting work with

the Director of Network Systems and the CIO/Dean to develop and manage the

Network budget.

Supervise work study students assigned

Evaluate and solicit vendor services for cost effective savings.

Maintain/update network inventory and documentation and design and maintain the Campus Safety


system over IP traffic. the network working with the ITS Security Officer to identify and correct violations. Analyze network

requirements and research technology beneficial to the campus community Baker, Donelson, Bearman, Caldwell and Berkowitz

Citrix Engineer

First Horizon - Memphis, TN

January 2008 to February 2010


Citrix systems integration and installations 250 hp blades all branch converted, published desktops with citrix metfame and scripting

Consultant Security Administrator II

Nova Factor

May 2008 to July 2008

Accredo Health

Active Directory accounts setup, user rights and new accounts setup in multiple applications following of all Hipaa

Compliance. RSA server setup accounts using RSA auth, using tokens

Involvement with parent company Medco desktop support for new pc builds and rollout of Windows XP, load all

software applications using Ghost.

Using Remedy ticket system to work thru work Q to setup multiple applications for user changes for all locations.

Network Administrator/Jr. Citrix Engineer

First Horizon and First Tennessee Bank

September 2006 to April 2008

Consulting to First Horizon and First Tennessee Bank to accomplish a project of converting Bank

Branches to a new Citrix environment.

Citrix Presentation Server 4 with administration of a 250 Windows 2003 Servers with 800 applications published on the Citrix Farm, working with Group Policy rights, moving of data to a SANS environment and support users.

Involvement in the creation of new server builds, including documentation to support, follow all corporate

procedures of the administration.

Extensive Active Directory Structure administration needed for environment of published desktop applications with specific users rights

Tested different applications within Citrix Environment.

I.T. Manager/Systems Administrator

Glankler Brown - Memphis, TN

September 2005 to May 2006


Responsible for all aspects of Information Technology, including budgets and the support of all server systems

including users at two locations.

Work with all vendors on negotiating new contracts and new services to be implemented. Setup and maintain a Veritas backup solution for entire data protection, worked with Veritas to setup incremental backup on a rotation

basis using an approved schedule of onsite and offsite backups, tested using the Symantec's product Enterprise

vaulting for all email storage.

Manage all daily operations of data backups.

Experience making changes to a Nortel PBX Option 11 cabinet also with Meridian mail system. Setup and maintain a Microsoft Systems Management Server.

Maintain all new builds of PC's and Network Administration. Microsoft Exchange mail server 5.5 management and manage add move and changes to mailboxes.

LAN/WAN Network Administrator

Norrthwest Airlink/Pinnacle Airlines - Memphis, TN

May 2001 to June 2005


Network Administration over a Windows NT, 2000, 2003 Server, Citrix Metaframe Server farm at multiple locations

included Patches and updates to the Citrix platform running on all Windows operating systems with a variety of thin

clients accessing many different applications running on Citrix, troubleshooting connectivity with users in remote

connectivity to a Citrix Farm, also included upgrades of Citrix new releases with data carried to new platform,

experience with Unix. Setup of new Domain user accounts and access rights across domains including file sharing access

Installation and maintain ADP, Horizon and Kronos software for Accounting systems Experience in setting up a SANS environment w/Brocade Silkworms with two UNIX Mainframe systems.

Installation of Windows 2003 Server running a Flite Trac program that all aircraft are tracked in realtime mode,

environment included six servers.

Making changes to Watchguard Firebox II Firewall services and maintaining logging of all traffic across the firewall.

Disaster recovery of all systems including backups on an Arcserve platform also using Symantec. Remote

management of off-site servers as well as Cisco 2600 Routers on Frame-Relay, Involvement of implementation of T-1 circuits between Corporate and other remote locations (including backup of

Cisco running configurations in

Routers and Switches) also making necessary changes to routing and subnets within Cisco backbone, Cisco

2948G, also 3550 command line configurations

Administration of Domino (Lotus Notes mail server)

Maintain Domain names, responsible for initiating changes to DNS entries on the Internet Service Provider side.

Configure Microsoft Proxy server (ISA) for IP traffic outbound and administration.

24x7 on-call Network assistance 6 months out of the year.

Load all aircraft manuals and updates supplied by vendors on all servers and allow hangar facilities to access

manuals at workstations.

Complete PC builds and software loads for all workstations. With ghosting imag

Customer Support TierIII


February 2001 to May 2001

Bluestar Communications Group

Responsibilities included desktop support for Windows NT, 95, 98 systems at level 3 Tier Support using a Help

Desk call center tracking system.

Set up client side ISP services, DNS entries made into primary DNS server on UNIX platform with SSH, from SUN SOLARIS SPARC 5 Workstation.

Transferred customers DNS entries and domain names from previously hosting ISP. Full understanding of DNS and how it works, full ROOT access on all production servers. Promoted to Client Network Services from

Customer Care Department (Team Lead) Supervised ten Help Desk Reps.

Worked with customers in Front Page to publish their web s

Network Administrator/Technical Support

Realty Executives Fine Homes

June 1999 to April 2000


Administrator over NT Domain Server as well as Microsoft Web Server

Database Administrator using Microsoft Access database.

Set up remote systems for dial-up access to the Internet using VPN, router configurations, and ISDN and modem connections.

Experience with Telnet and HyperTerminal.

Technical support to all real estate agents on various software programs and use of Internet browser.

Administration of LAN/WAN with approx. 125 users. Setup workstations to connect Ethernet to Domain Server and set WINS configuration, set up Gateway, etc., and assigned IP addresses. Setup of network switches, hubs,


Provided a web site for each agent to pull forms, etc. from remote locations. Installation of all peripheral

devices and troubleshooting within a PC. Experience formatting and Fdisk workstation, and reloading Operating

Systems. Setup of all processes on NT 4.0 server, including Microsoft Internet Information Server by using

Microsoft Word to edit.

Skills & Specialization

Forms, Desktop Support, Excel, Utilities, Upgrade, ADP, Troubleshooting, Tax, Veritas, Email, Microsoft ISA

Server, Unix, Kronos, Negotiating, Modem, PC's, Enterprise, LAN, Consulting, Ghost, Microsoft Exchange,

Microsoft SMS, Microsoft IIS, Windows XP, Operating Systems, Firewall, Windows 2000, Clients, SPARC 5,

Norton, Routing, Disaster Recovery, Win (95, ISP, Network Systems, Citrix Metaframe, Information Technology,

Contracts, Microsoft Exchange 5.5, Budget, Customer Care, ISA, 3COM, Web Site, Payroll, Team Lead, Wiring,

Hard Drive, Research, Engineer 5, Cisco Switches, Networking, FTP, Ad, Upgrades, Systems Management,

Windows NT, Inventory, Call Center, Arcserve, Cisco, Real Estate, Switch, Written, Exchange, Realtime, MAC,

Router, Microsoft Office, Director, Hp, IP, Microsoft Access, Help Desk, Symantec, 98, Budgets, Hubs, TCP/IP,

Database, Network, ISDN, Solaris 9, Internet Service Provider, Windows Operating Systems, Microsoft Internet

Information Server, Bay Networks, NT 4.0 Server, Processes, Servers, Adobe, CISCO, Edit, Access, HP, DNS,

Veritas Backup, RAS, Word


Kronos University

January 2004

New Horizons Learning Center

January 2003

Franklin High School

January 1987 to January 1988

Memphis Harding Academy

January 1983 to January 1987 Links

Additional Information

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