Authorized to work in the US for any employer
Information Technology/Field Engineer
January 2014 to Present
Data center builder, FedEx World Headquarters, Hilton Hotels, Methodist University Hospitals,UTHCS Memphis,TN
Senior Network Engineer
Pinnacle Airlines - Memphis, TN
August 2008 to October 2014
Installation and configuration of new core Catalyst Cisco Switch backbone for LAN at multiple locations including
all Network cabling and fiber using Gigabit interfaces.
Hp rack builds with new HP DL380/DL580 G5 Server builds Windows 2003 and all services started for Local
area network use each rack having the core running configuration written by me on a Gigabit fiber switch Cisco.
Build a NexSan SataBeast 42 TB, dual fiber channels array and SataBoy for Exchange 2007 storage vaulting.
Upgrade the current web accelerator.
Christian Brothers University
October 2008 to October 2010
Manage/Maintain and update all aspects of Network, Perform regular troubleshooting for wired/wireless
Maintain cable infrastructure integrity and continuity according to accepted industry standards codes sometimes in coordination with wiring contractors
Manage IP and MAC addressing including assignment, registration, and error troubleshooting work with
the Director of Network Systems and the CIO/Dean to develop and manage the
Supervise work study students assigned
Evaluate and solicit vendor services for cost effective savings.
Maintain/update network inventory and documentation and design and maintain the Campus Safety
system over IP traffic. the network working with the ITS Security Officer to identify and correct violations. Analyze network
requirements and research technology beneficial to the campus community Baker, Donelson, Bearman, Caldwell and Berkowitz
First Horizon - Memphis, TN
January 2008 to February 2010
Citrix systems integration and installations 250 hp blades all branch converted, published desktops with citrix metfame and scripting
Consultant Security Administrator II
May 2008 to July 2008
Active Directory accounts setup, user rights and new accounts setup in multiple applications following of all Hipaa
Compliance. RSA server setup accounts using RSA auth, using tokens
Involvement with parent company Medco desktop support for new pc builds and rollout of Windows XP, load all
software applications using Ghost.
Using Remedy ticket system to work thru work Q to setup multiple applications for user changes for all locations.
Network Administrator/Jr. Citrix Engineer
First Horizon and First Tennessee Bank
September 2006 to April 2008
Consulting to First Horizon and First Tennessee Bank to accomplish a project of converting Bank
Branches to a new Citrix environment.
Citrix Presentation Server 4 with administration of a 250 Windows 2003 Servers with 800 applications published on the Citrix Farm, working with Group Policy rights, moving of data to a SANS environment and support users.
Involvement in the creation of new server builds, including documentation to support, follow all corporate
procedures of the administration.
Extensive Active Directory Structure administration needed for environment of published desktop applications with specific users rights
Tested different applications within Citrix Environment.
I.T. Manager/Systems Administrator
Glankler Brown - Memphis, TN
September 2005 to May 2006
Responsible for all aspects of Information Technology, including budgets and the support of all server systems
including users at two locations.
Work with all vendors on negotiating new contracts and new services to be implemented. Setup and maintain a Veritas backup solution for entire data protection, worked with Veritas to setup incremental backup on a rotation
basis using an approved schedule of onsite and offsite backups, tested using the Symantec's product Enterprise
vaulting for all email storage.
Manage all daily operations of data backups.
Experience making changes to a Nortel PBX Option 11 cabinet also with Meridian mail system. Setup and maintain a Microsoft Systems Management Server.
Maintain all new builds of PC's and Network Administration. Microsoft Exchange mail server 5.5 management and manage add move and changes to mailboxes.
LAN/WAN Network Administrator
Norrthwest Airlink/Pinnacle Airlines - Memphis, TN
May 2001 to June 2005
Network Administration over a Windows NT, 2000, 2003 Server, Citrix Metaframe Server farm at multiple locations
included Patches and updates to the Citrix platform running on all Windows operating systems with a variety of thin
clients accessing many different applications running on Citrix, troubleshooting connectivity with users in remote
connectivity to a Citrix Farm, also included upgrades of Citrix new releases with data carried to new platform,
experience with Unix. Setup of new Domain user accounts and access rights across domains including file sharing access
Installation and maintain ADP, Horizon and Kronos software for Accounting systems Experience in setting up a SANS environment w/Brocade Silkworms with two UNIX Mainframe systems.
Installation of Windows 2003 Server running a Flite Trac program that all aircraft are tracked in realtime mode,
environment included six servers.
Making changes to Watchguard Firebox II Firewall services and maintaining logging of all traffic across the firewall.
Disaster recovery of all systems including backups on an Arcserve platform also using Symantec. Remote
management of off-site servers as well as Cisco 2600 Routers on Frame-Relay, Involvement of implementation of T-1 circuits between Corporate and other remote locations (including backup of
Cisco running configurations in
Routers and Switches) also making necessary changes to routing and subnets within Cisco backbone, Cisco
2948G, also 3550 command line configurations
Administration of Domino (Lotus Notes mail server)
Maintain Domain names, responsible for initiating changes to DNS entries on the Internet Service Provider side.
Configure Microsoft Proxy server (ISA) for IP traffic outbound and administration.
24x7 on-call Network assistance 6 months out of the year.
Load all aircraft manuals and updates supplied by vendors on all servers and allow hangar facilities to access
manuals at workstations.
Complete PC builds and software loads for all workstations. With ghosting imag
Customer Support TierIII
February 2001 to May 2001
Bluestar Communications Group
Responsibilities included desktop support for Windows NT, 95, 98 systems at level 3 Tier Support using a Help
Desk call center tracking system.
Set up client side ISP services, DNS entries made into primary DNS server on UNIX platform with SSH, from SUN SOLARIS SPARC 5 Workstation.
Transferred customers DNS entries and domain names from previously hosting ISP. Full understanding of DNS and how it works, full ROOT access on all production servers. Promoted to Client Network Services from
Customer Care Department (Team Lead) Supervised ten Help Desk Reps.
Worked with customers in Front Page to publish their web s
Network Administrator/Technical Support
Realty Executives Fine Homes
June 1999 to April 2000
Administrator over NT Domain Server as well as Microsoft Web Server
Database Administrator using Microsoft Access database.
Set up remote systems for dial-up access to the Internet using VPN, router configurations, and ISDN and modem connections.
Experience with Telnet and HyperTerminal.
Technical support to all real estate agents on various software programs and use of Internet browser.
Administration of LAN/WAN with approx. 125 users. Setup workstations to connect Ethernet to Domain Server and set WINS configuration, set up Gateway, etc., and assigned IP addresses. Setup of network switches, hubs,
Provided a web site for each agent to pull forms, etc. from remote locations. Installation of all peripheral
devices and troubleshooting within a PC. Experience formatting and Fdisk workstation, and reloading Operating
Systems. Setup of all processes on NT 4.0 server, including Microsoft Internet Information Server by using
Microsoft Word to edit.
Skills & Specialization
Forms, Desktop Support, Excel, Utilities, Upgrade, ADP, Troubleshooting, Tax, Veritas, Email, Microsoft ISA
Server, Unix, Kronos, Negotiating, Modem, PC's, Enterprise, LAN, Consulting, Ghost, Microsoft Exchange,
Microsoft SMS, Microsoft IIS, Windows XP, Operating Systems, Firewall, Windows 2000, Clients, SPARC 5,
Norton, Routing, Disaster Recovery, Win (95, ISP, Network Systems, Citrix Metaframe, Information Technology,
Contracts, Microsoft Exchange 5.5, Budget, Customer Care, ISA, 3COM, Web Site, Payroll, Team Lead, Wiring,
Hard Drive, Research, Engineer 5, Cisco Switches, Networking, FTP, Ad, Upgrades, Systems Management,
Windows NT, Inventory, Call Center, Arcserve, Cisco, Real Estate, Switch, Written, Exchange, Realtime, MAC,
Router, Microsoft Office, Director, Hp, IP, Microsoft Access, Help Desk, Symantec, 98, Budgets, Hubs, TCP/IP,
Database, Network, ISDN, Solaris 9, Internet Service Provider, Windows Operating Systems, Microsoft Internet
Information Server, Bay Networks, NT 4.0 Server, Processes, Servers, Adobe, CISCO, Edit, Access, HP, DNS,
Veritas Backup, RAS, Word
New Horizons Learning Center
Franklin High School
January 1987 to January 1988
Memphis Harding Academy
January 1983 to January 1987 Links