Senior Manager with 7+ years of experience in enterprise and cloud software
Experiences in working in large single co-located and multiple distributed teams
Organized and led many successful releases for an entire Suite of multiple products, performed to meet very rigid constraints
Spearheaded CI program for automated builds and deployments
Management and leadership expertise in a variety of fields, from software and medical industry to insurance and legal compliance
A huge proponent of automation, always on a lookout for better tools and complete coverage
Experiences in working with different SDLC methodologies
Reliable, meticulous, and level-headed in high stress environment Experience
March 2011 – March 2019
Guidewire, Foster City, CA
Is responsible for the Quality of the InsuranceSuite (IS). IS is the essential core systems that support the property and casualty insurance including underwriting, policy, billing, and claims management—a central source for all critical customer and financial data, rate and product definitions, workflows and business rules, across all lines of business.
February 2016 – March 2019
Senior Platform Manager
As platform Dev and QA manager managed a team of 9 developers
Responsible for real-time escalation management, remedy escalations as required ensuring the consistent level of team productivity.
Continue the managerial duties that include but not limited to leading daily status meetings, provide guidance and priority for the team, meeting with each member of the team for 1 on 1, communicating with other teams and plan releases.
Develop innovative testing strategies and streamlined processes with development activities to reduce testing redundancy and risks
Implemented new automation framework for department integration and regression testing that improved overall team efficiency and test results visibility
Developed comprehensive plan to increase overall automation with the final goal of 100% using COTS and in-house tools. Presented proposal to the c-level management committee
Work with geographically distributed QA team
Work with HR and recruiting departments and lead the team of 6 managers during major department QA and SDET role redefine
Work with multiple teams in different locations within the GW and multiple vendors to provide a recommendation for TCM system across the organization
Organize team building event that would span across multiple teams for over 70 people. October 2011 - February 2016
ClaimCenter and ContactManager QA Manager
Worked with developers and QA in multiple groups to get to the integration automation for the Suite testing
Started a test data generation project that was productized and used across the organization
Spearheaded a cross team Suite testing and led a virtual team to provide the testing for every release
Led the team of 8 QA engineers
Created and improved processes in multiple teams
Researched and created a Jira TCM for the team
Triaged and groomed backlog
Provided risk assessment for releases and identified test coverage and automation gaps
Delivered quarterly performance reviews
Built successful QA team by hiring the right candidates
Did resource planning and forecasting for the releases
Addressed individual contributor performance issues and drove them to a conclusion in accordance with the company policies.
Invested in people’s professional growth and helped them achieve their goals.
Organized large retrospective for a team over 40 people March 2011 - October 2011
ClaimCenter and ContactManager Senior QA Engineer
Was responsible for testing CC/CM integration area
Performed manual QA
Pushed developers and created automation where possible
Kept track of testing for release Stabilization
Updated documentation as needed
Organized Continuous Improvement meeting for the QA team
Organized knowledge sharing for the team
Organized team potluck tradition
July 2008 - January 2011
Ziosoft Inc, Redwood City - Technical Lead/Lead QA Engineer Ziosoft has provided cutting-edge advance visualization and analysis solutions to healthcare professionals across the world. As a recognized leader in the field, Ziosoft brings innovations to the dynamic world of medical imaging and addresses the ever-evolving and complex needs of scientific research and healthcare.
Led a team of QA engineers to test the Ziosoft Ziostation system, which consists of multiple advance diagnostic applications (protocols). Ziostation is a 3D visualization system that includes the tools necessary to analyze medical case types from the basic to the advanced.
Prepared an application for FDA submission. This included: creating and running the necessary test cases, generating the traceability matrix between product requirements, engineering requirements and test cases, risk analysis from the engineering and medical perspectives, and reviewing and providing all the necessary documentation for submission.
Work closely with Japan QA team to streamline processes and testing.
Provided project status updates for the senior management staff and ensures the QA team is on track for the scheduled dates.
Set the priorities for the team members to successfully complete multiple tasks.
Created & implemented new employee training course for the system, QA tools and processes.
Performed the full cycle of verification, validation and functional testing and structural coverage of client-server based 3D advanced visualization software.
Maintained and executed automated scripts.
Provided risk management assessment, created assignments for the team members and compiled the results.
July 2005 - June 2008
PSS Systems, Mountain View - Lead Senior QA Engineer June 1999 - July 2005
Borland Software Corporation, Scotts Valley - Senior QA Engineer May 1996 - May 1999
Mobile Information Systems (MIS), Sunnyvale - Programmer/System Analyst Skills
SDLC: Agile with SCRUM/Sprints, Iterative, Waterfall Test Planning: Scoping, estimates, strategy, plans, presentation, coordination Risk Management: Identify risks and plan best case approach for risk mitigation Implementer/Mentor: of QA processes, techniques, standards in non-structured business culture Test Case Management: Managing test cases with/without requirements/design docs Defect Management: Tracking, reporting and defect triage/management meetings Test Types: manual – Functional, Regression, Integration, Smoke, System, Usability, Production verification; automated – Regression, test data generation, performance, stress, load testing Release Management: plan, develop, coordinate, and lead software release activities with application and support teams
Automation: Selenium, TestNG, CI with Jenkins and TeamCity Education
1995 – 1999 UC Berkeley - Undergraduate work towards BA in Pure Math 2016 SCRUM Master certified
References are available upon request