Customer Service Office
Resume:
Barbara Clive
CREDIT AND COLLECTIONS ANALYST - GARELICK FARMS
Milford, MA 01757
***********@*****.***
Proactive results-oriented professional with dynamic management career spanning 30+ years of Credit
and collection in the business to business field. Expertise includes management for Wang Labs, Hart Graphics in Texas, Fire Control Instruments and Calvin Klein Jeans. Stream line internal processes to strengthen performance outcomes. Excellent problem solver with decisive, focused approach; thrive in a
challenging arena. Manage simultaneous projects with stringent absolute integrity pooled with solid business ethics and credibility.
Work Experience
CREDIT AND COLLECTIONS ANALYST
GARELICK FARMS
March 2006 to Present
Responsible for all educational accounts for seven dairies from Maine to Virginia. Verify accounts receivable postings and other records. Investigate open customer deduction trends with resolution. Resolves customer issues IE: pricing discrepancies, delivery and posting discrepancies. Ensure all C.O.D.
customers payments are received at the time of deliveries. Make daily calls to customer not within terms. Train new employees/ temps on the RMS, GF04 and DMS systems and all office procedures. Additional Work Experience
FIRE CONTROL INSTRUMENTS - Newton, MA
Additional Work Experience
WANG LABORATORY - Boston, MA
Additional Work Experience
HART GRAPHICS - Austin, TX
Education
Fundamentals of Business
Northeastern University
Banking and Consumer Lending
American Institute of Banking
Skills
CUSTOMER SERVICE, EXCELLENT COMMUNICATION SKILLS, RECEPTIONIST, MANAGERIAL, ORGANIZATIONAL SKILLS, Microsoft office, outlook, Excel, computer skills Additional Information
CORE COMPETENCIES INCLUDE:
• Exceptional Interpersonal and Organizational Skills
• Solid Managerial and Administrative Skills
• Excellent Interpersonal & Writing Skills
• Excellent Communication Skills - Polished Telephone, Interpersonal & Writing Skills
• Solid Reporting and Development
• Exceptional Versatility and Adaptability
• Exceptional Customer Service
• Ability to work Independently with little or no Supervision
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