Customer Service Administrative Assistant

Marie B. Johnson

**** ******* **** ***** ******* Salem, North Carolina 27103 336-***-****

*********@*****.***

Career Objective:

Seeking a challenging career that utilizes my skills in my area of competence, and enriches my knowledge and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and professional growth.

Experience:

HIGH POINT REGIONAL High Point, North Carolina

Phlebotomist, August-2011-January 2019

Specimen Processor, January 2012-2015

Lead Processor, January 2015-January 2019

DOUGLAS BATTERY Winston-Salem, North Carolina

Administrative Assistant, November 2002-March 2011

Customer Service Representative, July 1995-November 2002

Key Results:

Insurance verification on incoming patients and updated on demographic information.

Administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.

Performing injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, analysis, hematology, and urinalysis).

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care.

Education:

FORSYTH TECHNICAL COMMUNITY COLLEGE Winston-Salem, NC

Major: Phlebotomy- August, 2011

Living Arts Institute Winston-Salem, North Carolina

Major: Medical Assistant-August, 2010

LIVINGSTONE COLLEGE Salisbury, North Carolina

Major: Business Management- May 1989

Skills:

*Phlebotomy/Specimen Collection *CPR/First Aid *Business Communications *Administrative

*Electrocardiogram *Customer Service *Sterile Techniques *MUSE

*Pharmacology *Medical Terminology *Universal Precautions *EPIC

*Medical Law& Ethics *Accounting *ICD-9/CPT Coding * CPI

*Typing (50 wpm) *Vital Statistics *Telephone Etiquettes

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