Quality Analyst
Resume:
OMAR KHAN
**** ******* **, *****, ** *****
****.********@*****.***
OVERVIEW Graduate in Business Administration. Excellent analytical skills along with advanced writing and communication abilities. Highly organized and detail oriented with ability to strategize and prioritize effectively to accomplish multiple tasks. Proficient in Excel, Tableau, Google Analytics and Agile.
Tufts Health Plan Watertown, MA
Service Implementation Business Analyst, 2018-Present
Implement and lead a cross-functional work group to construct and monitor a master communications grid to use for forecast
Introduced novel approaches to present data through designing 18 spreadsheets in Excel displaying data organization and analysis using Macros, complex formulas, pivot tables, V-lookups, and the creation of tables and graphs to present to higher management
Expedited report writing process by 350% through analysis of statistics acquired from Google Analytics and SupportPoint
Invented work instructions and created procedures for the tracking of over 50 items needed for inventory and reporting
WorldCare Clinical Boston, MA
Business Analyst, 2018
Proactively communicated and collaborated with internal and external customers to elicit functional requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
Decomposed high-level information into details, abstracts up from low-level information to a general understanding, and distinguished user requests from underlying needs
Organized new and ongoing requirements with team using Agile, with an average workload of 7 projects simultaneously
Designed and delivered artifacts to assist in project development within 2 days, including user requirements specifications, workflow diagrams, form designs and functionality, and report layouts
Consulted with customer business needs and translate them into application and operational requirements
WorldCare Clinical Boston, MA
Clinical Quality Associate, 2018
Ensured that standard operating procedures for trial workflow conformed to the proper regulatory standards in training, collection and handling of data, and overall quality of final product upon delivery
Audited over 30 internal and external projects with pharmaceutical companies to ensure accuracy and compliance
Developed CAPAs (Corrective and Preventive Actions) and monitored progress through JIRA
Supported the streamlining of all trial quality assurance functions including editing SOP, WI, and POL documents, ensuring that team training is completed within 10 days, and maintained organizational charts through Microsoft Visio
Improved quality and accuracy of all trial data by introducing new techniques, rules, and regulations
Harvard Medical School Boston, MA
Quality Assurance Specialist, 2017-Present
Efficiently test online learning platform, solve complex issues involving errors and bugs, create HTML scripts to transfer images and videos onto webpages, and document changes to ensure 100% accuracy as last line of review before publication
Ensure consistency and standards relating to the presentation of course materials and performance of online system
Wrote scripts to extract required data in SQL and Oracle
Strengthen quality of user experience by providing improvements on the clarity and presentation of finished course content
MGM Benefits Group Richardson, TX
Quality Assurance Analyst, 2016
Tested portal and online enrollment system on Selenium utilizing standards and provided documentation
Developed and performed test cases and analyzed defects for system enhancements to ensure 100% accuracy within 24 hours
Reduced turn-around times, streamlined work process, and worked cooperatively and jointly to produce quality user experience
Collaborated with implementers to enhance applications and worked with account representatives to achieve ideal solutions
Baylor University Medical Center Dallas, TX
Research Analyst, 2013- 2015
Independently performed a wide range of technical and complex research involving lab tests and procedures
Analyzed, investigated and interpreted the result of the studies along with data analysis of patient results using Epic software
Prepared written materials, charts and graphs using Tableau on specialized techniques and presented in front of large groups
Successfully authored 5 papers that are published in scientific journals
EDUCATION University of Texas at Dallas, Richardson, TX Harvard University, Cambridge, MA
Bachelor of Science, May 2013 Master of Liberal Arts, Extension Studies, Expected May 2021
Major: Business Administration Major: Information Management Systems
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