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Quality Analyst

Allston, Massachusetts, United States
April 25, 2019

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OVERVIEW Graduate in Business Administration. Excellent analytical skills along with advanced writing and communication abilities. Highly organized and detail oriented with ability to strategize and prioritize effectively to accomplish multiple tasks. Proficient in Excel, Tableau, Google Analytics and Agile.

Tufts Health Plan Watertown, MA

Service Implementation Business Analyst, 2018-Present

Implement and lead a cross-functional work group to construct and monitor a master communications grid to use for forecast

Introduced novel approaches to present data through designing 18 spreadsheets in Excel displaying data organization and analysis using Macros, complex formulas, pivot tables, V-lookups, and the creation of tables and graphs to present to higher management

Expedited report writing process by 350% through analysis of statistics acquired from Google Analytics and SupportPoint

Invented work instructions and created procedures for the tracking of over 50 items needed for inventory and reporting

WorldCare Clinical Boston, MA

Business Analyst, 2018

Proactively communicated and collaborated with internal and external customers to elicit functional requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis

Decomposed high-level information into details, abstracts up from low-level information to a general understanding, and distinguished user requests from underlying needs

Organized new and ongoing requirements with team using Agile, with an average workload of 7 projects simultaneously

Designed and delivered artifacts to assist in project development within 2 days, including user requirements specifications, workflow diagrams, form designs and functionality, and report layouts

Consulted with customer business needs and translate them into application and operational requirements

WorldCare Clinical Boston, MA

Clinical Quality Associate, 2018

Ensured that standard operating procedures for trial workflow conformed to the proper regulatory standards in training, collection and handling of data, and overall quality of final product upon delivery

Audited over 30 internal and external projects with pharmaceutical companies to ensure accuracy and compliance

Developed CAPAs (Corrective and Preventive Actions) and monitored progress through JIRA

Supported the streamlining of all trial quality assurance functions including editing SOP, WI, and POL documents, ensuring that team training is completed within 10 days, and maintained organizational charts through Microsoft Visio

Improved quality and accuracy of all trial data by introducing new techniques, rules, and regulations

Harvard Medical School Boston, MA

Quality Assurance Specialist, 2017-Present

Efficiently test online learning platform, solve complex issues involving errors and bugs, create HTML scripts to transfer images and videos onto webpages, and document changes to ensure 100% accuracy as last line of review before publication

Ensure consistency and standards relating to the presentation of course materials and performance of online system

Wrote scripts to extract required data in SQL and Oracle

Strengthen quality of user experience by providing improvements on the clarity and presentation of finished course content

MGM Benefits Group Richardson, TX

Quality Assurance Analyst, 2016

Tested portal and online enrollment system on Selenium utilizing standards and provided documentation

Developed and performed test cases and analyzed defects for system enhancements to ensure 100% accuracy within 24 hours

Reduced turn-around times, streamlined work process, and worked cooperatively and jointly to produce quality user experience

Collaborated with implementers to enhance applications and worked with account representatives to achieve ideal solutions

Baylor University Medical Center Dallas, TX

Research Analyst, 2013- 2015

Independently performed a wide range of technical and complex research involving lab tests and procedures

Analyzed, investigated and interpreted the result of the studies along with data analysis of patient results using Epic software

Prepared written materials, charts and graphs using Tableau on specialized techniques and presented in front of large groups

Successfully authored 5 papers that are published in scientific journals

EDUCATION University of Texas at Dallas, Richardson, TX Harvard University, Cambridge, MA

Bachelor of Science, May 2013 Master of Liberal Arts, Extension Studies, Expected May 2021

Major: Business Administration Major: Information Management Systems

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