Pharmacy Technician Customer Service

EDUCATION

University of Delaware – Newark, DE May 2019

Bachelor of Arts in Chemistry

(HPLC, GC-MS, UV-Vis, Spectrometer, PH Meter, Titration)

University of Delaware – Wilmington, DE May 2015

Associate in Arts Program

St. Marks High School – Wilmington, DE June 2011

EMPLOYMENT HISTORY

PerformRX, AmeriHealth Caritas – Philadelphia, PA August 2018 – Present

Pharmacy Prior Authorization Technician

Responsible for understanding and applying clinical criteria for processing Prior Authorization requests in a timely manner.

Responsible for receiving prior authorization requests telephonically while utilizing multiple systems to confirm accuracy of the information being provided

Maintains a balance of productivity, quality and timeliness of job accountabilities.

Participates in department self-audit procedures for on-going evaluation of service.

Creates and supports an environment which fosters teamwork, cooperation, respect and diversity. Establishes and maintains positive communication and professional demeanor with internal and external business partners at all times.

Compliance with HIPAA regulations and AMFC policies and procedures

Ability to adapt to a high pace changing environment.

Strong interpersonal, written and oral communication skills.

ShopRite Pharmacy – Wilmington, DE April 2017 – Present

Pharmacy Technician

Accurately prepare and fill prescriptions for patients

Provide excellent customer service with each transaction

Resolve insurance problems including prior authorizations, pre-authorizations by coordinating with physicians and insurance companies.

Train new associates on pharmacy systems and procedures

Rite Aid Pharmacy – Newark, DE August 2010 – April 2017

Certified Pharmacy Technician

●Verified prescription information and accurately and efficiently preparing prescription orders.

●Entered patient and order information into the pharmacy system.

●Processed and submitted insurance claims in a timely manner.

●Ensured quality customer service to patients and other healthcare providers.

●Calling insurance companies to verify with patients Drug Utilization Review

●Completed requisitions for drugs and supplies with professional guidance from the pharmacists.

●Performed other position-related duties as assigned, depending on assignment setting.

●Claims auditing

Volunteer & Extra-Curricular Experience

Christiana Hospital – Newark, DE May 2009 – June 2016

Volunteer

●Escorted patients to various places such as pharmacy technician volunteer, MRI scans, CAT scans, Cafeteria

●Organized medications in the hospital pharmacy for each unit

●Observed Doctors while performing surgery

BAPS Charities – New Castle, DE January 2009 – Present

Marketing Lead

●Raised more than $5,000 to replenish the tree canopy across the country in support of The Nature Conservancy

●Helped guest to proper guidance for Health Fair such as if needed BMI checkup or to be guided to a doctor

UD Indian Student Association – Newark, DE October 2016 – May 2017

Social Media Committee

●Promoted for upcoming charity events on Facebook, Twitter, and Instagram

COMPUTER SKILLS

●Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

LANGUAGES

●Fluent in English and Gujarati

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