Customer Service

Jaimee Wilson

**** **** **** ***** ******, SC ***55 404-***-**** ****************@*****.***

Objective

To find full-time employment in the customer service and sales industry

Skills & Abilities

Well-versed with both telephone and online sales

Able to handle high volumes of sales on a daily basis and work in a fast-paced environment

Possess qualities of patience and attentiveness as well as excellent communication and time management skills

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

Employment History

SEASONAL POLL INSPECTOR NYC BOARD OF ELECTIONS FALL 2014 – TO FALL 2017

Responsible for the daily operations of the election polls and completed canvass and tally to ensure accuracy of canvass

BUILDING SUPERINTENDENT ASSISTANT IGOR GER REALTY SUMMER 2015 – SUMMER 2016

Assisted a certified superintendent in basic repairs of buildings; such as, plumbing, painting, plastering and basic carpentry

MARKETING SEVERAL LOCATIONS SUMMER 2004 – FALL 2014

Conducted between 150 – 200 calls a day to promote products, resulting in high rate of completed sales while ensuring customer satisfaction with resolution of a variety of issues

SEASONAL TAX PREPARER SEVERAL LOCATIONS WINTER 2001 – SPRING 2004

Conducted thorough client interview in order to assess which tax laws and regulations apply to the customer to file return accurately

Volunteer History

JOHN JAY SOCIAL JUSTICE PROJECT NEW YORK, NY FALL 2014 – WINTER 2016

Founding member, responsible for filing start-up paperwork and raising funds from the student government while collaboratively working with the community to address needs

ST LUCY’S SHELTER JERSEY CITY, NJ WINTER 2015 – SUMMER 2016

Conducted intake assessments on potential shelter residents

Certifications

ACT WORK KEYS 2017 CHARLESTON COUNTY OFFICE OF ADULT EDUCATION

Related Coursework: Applied Math, Workplace Documents and Graphic Literacy

COLLABORATIVE INSTITUTIONAL TRAINING INITIATIVE 2016 JOHN JAY COLLEGE OF CRIMINAL JUSTICE

Related Coursework: Investigators and staff involved in human subjects research

INBOUND CERTIFICATION 2018 HUBSPOT ACADEMY

INBOUND SALES CERTIFICATION 2018 HUBSPOT ACADEMY

Education

BACHELORS OF SCIENCE 150 HRS 2014-2017 JOHN JAY COLLEGE OF CRIMINAL JUSTICE

MAJOR: SOCIOLOGY

Concentration: Conflict Resolution

Related Coursework: Certification in Collaborative Institutional Training Initiative

BACHELORS OF SCIENCE 120 HRS 1990-1993 MOREHOUSE COLLEGE

DOUBLE MAJOR: ELECTRICAL ENGINEERING AND MATHEMATICS

HIGH SCHOOL DIPLOMA 1990 BROOKLYN TECHNICAL HIGH SCHOOL

Related Coursework: Comptrollers Award for Math and Science

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