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Customer Service Quality

Location:
Brighton, MA
Posted:
April 24, 2019

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Resume:

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Tabitha Foote

*** *** ****** ******* ** 03055

603-***-**** • ********@*****.***

Objective

To obtain a position in manufacturing/Production.

Skills

● Obtain over 7 years of manufacturing/Production assembly experience in a diverse, fast paced environment.

● Ability to work effectively under strict time restraints, in extreme conditions ensuring safety and company policies are maintained.

● Multitasking numerous projects using excellent time management skills both independently, within a team or in a leadership role.

● Worked with various machinery as well as many piece work projects.

● Great attention to detail, flexible, creative and energetic. Excellent quality assurance skills, always making sure the product is accurate and completed up to the customer/company standards.

● Recognizing problems quickly, developing solutions effectively. Can withstand heavy lifting, bending and standing for long periods of time in a repetitive work environment.

● Carry over 8 years of management/customer service experience with a reliable, positive “go-to” personality.

● Trained, hired and managed employees taking on management duties including payroll, scheduling, inventory, vendors, and have general Microsoft Word Excel knowledge, typing up to 40wpm.

● Never leave a task unfinished, being a self driven, direct individual and an effective team player. Work Experience

Press Operator/Finisher

WS Packaging

● Independently ran a “table-top” machine at high speeds,re-rolling unfinished rolls in the digital room, ensuring the best quality for customers.

● Worked with very specific and detailed instructions that varied on the customers and company requirements with data entry, math and paperwork involved.

● Heavy computer work on software called “Vision”, having to print additional instructions, entering quantity/measurements, shipping information and creating core tags/shipping labels.

● Heavy lifting up to 50lbs, standing up to and past 8 hr shifts with repetitive work.

● Worked with various machines and tools when needed; inventory guns, scales, rulers, core cutter machine,heated shrink wrap machine, splicer, counters, and fan folding machine.

● Packages products per instructions, shipped packages for smaller jobs through “ProShip” and worked with pallet jacks/ setting pallets when larger jobs required them. Hand Piece Work

Puritan Press/ Major Mail

● Completed time restricted projects maintaining speed and accuracy ensuring quality customer satisfaction.

● Mostly performing repetitive piece work, hand-work coalition, binding, also using shrink wrap machine and packaged/labeled orders between Puritan Press and Major Mail (two companies within one warehouse)

● Preparations for customer pick up or shipping.

● Worked independently or with a small team standing for long periods of time, ensuring the best quality for he customer.

12/2016-03/2017

June 2002

Quality Assurance/Accessories Dept.

Goodwill Industries (warehouse)

● Independently worked in the warehouse-Accessories Department sorting through a variety of donation pallets.

● Assuring cleanliness, best quality and up to policy items were to be selected and placed on sales floor for numerous locations in NH.

● Had to work quickly, multitasking effectively under time restraints.

● Handling various pricing/tagging tools, pallet jacks/dollies, carrying sole responsibility for the value and brands selected.

● Light paperwork, heavy lifting, bending and standing for long periods of time. Documenting for daily goals to be achieved, always completing tasks.

Education

High School Diploma

Pembroke Academy

● Graduated with a General Studies Diploma.

References

Will Lee (WS packaging) 603-***-****

Josh Cameron (Devtech) 603-***-****

Andy Lockwood(Devtech)603-***-****

Relative Experience

Worked in a variety of manufacturing environments for short term-temporary positions. Companies included; World Packaging (software assembly & Mail) 2015. Axys Technologies (hired for organizational/Quality Assurance skills for revamping inventory room) 2009-2010 Devtech (Production & Packaging) Alene Candles (Production Line Leader) 2008-2009



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