Manager Program

Senior Project Manager /Scrum of Scrums

**+ years’ experience providing hands-on program and project leadership for complex technology initiatives utilizing multiple SDLC’s within the Insurance and Finance Landscape

Proven success partnering with business and technology to drive strategic and tactical objectives, supporting the dynamic and increasing competitive environment. History of delivering mission critical programs/projects that meet the business requirements while supporting regulatory, compliance and industry standards. Ability to interpret business issues and drive holistic solutions to support the benefit profile.

Highlights of Expertise

Leadership and Team Building

Driver of Business Differentiating Applications

Business Process Engineering

Building and Scaling Agile Teams

Multiline Commercial and Personal Insurance

Global Financial Product/ Onboarding Support

Demand Management Orchestration

Resource Development and Mentoring

Career Experience

JPMORGAN CHASE, CHICAGO IL

PROGRAM MANAGER/SCRUM OF SCRUMS (March 2010 to May 2018)

Senior delivery manager driving large scale infrustructure upgraded and driver of change to transition a lengthy global waterfall model to a fully scaled Agile program supporting 100 plus global Scrum Teams with a $10m annual budget.

Change Agent that persuaded senior management to pilot Agile for a form’s migration workstream and led the scaling to over ten global teams with a $10m annual budget.

Partnered with the business to drive a demand management model/process that increased communication across multiple product owners that reduced duplicative requests and drove a more holistic cross team approach.

Reduced annual operational expenditures by 15% through the delivery of an Architecture Simplification Program that consolidated multiple disparate applications into a single all Java open source platform.

Implemented a Program Management Reporting structure to foster increased transparency and accountability across all vested parties.

EDGEWATER TECHNOLOGY/ATHELIA GROUP, MONTRIAL CA

SENIOR CONSULTING BUSINESS SYSTEMS ANALYST (May 2009 to September 2009)

A short-term consulting contract with Catlin Insurance, A Lloyds of London subsidiarity, to build a global paperless roadmap spanning the full life cycle from prospective client support.

Elicited requirements which required detailed JAD sessions with Executive Management, Underwriters, Finance, Regulatory and Claims Examiners.

Delivered a global roadmap required to deliver a paperless process and provided a short list of vendors that could support and execute on the model.

HEWITT AND ASSOCIATES, LINCOLNSHIRE IL

IMAGING AND WORKFLOW APPLICATION OWNER (November 2006 to January 2009)

Application owner for the imaging and workflow systems supporting the benefit administration for public and governmental clients.

Identified a $400k annual application support reduction, built a business case and persuaded the business to upgrade the IBM Content Management version based on a one-year return on investment.

Initiated a demand management and forecasting model to support a major backlog of requests that built up over years with no process to organize and build a CBA model and team.

Innovated a process to increase performance and structure of the imaging and workflow engine through introduction of an Optical Character Recognition (OCR) significantly reduce scan times and increasing data integrity.

PROTECTIVE LIFE, ELGIN IL/BIRMINGHAM AL

PROGRAM MANAGER (February 2006 to September 2006)

Recruted and incented to Program Manage the migration of the Chase Life Applications and Life Products to Protective Life and Annuities to Goldman Sachs.

Successfully Program Managed the transition of 12 workstreams, delivering two months early and saving protective in excess of one million dollars.

Partnered with Goldman Sachs to migration of 800,000 Annuities to their platform utilizing an Agile delivery model.

Directed the rebranding of all client-facing web applications from Chase Life to Protective Life.

KEMPER INSURANCE, ZURICH LIFE, BANK ONE, JPMORGAN CHASE

CLAIMS APPLICATION OWNER, MULTILINE CLAIMS ANALYST (April 1990 to September 2006)

Application Owner for Claims Systems driving many innovative ideas including the automation of auto appraising and check distribution.

Senior Multiline Claim Representative supporting complex high exposure claims.

Subrogation Specialist recovering $1 million within first six months of the role.

Catastrophe expert with experience supporting hurricanes and earthquakes.

Education & Credentials

ILLINOIS STATE UNIVERSITY

BACHELOR OF ADMINSTRATION (Graduation May 1990)

Major: Operations Management

Minor: Economics

PROFESSIONAL DEVELOPMENT

SCRUM ALLIANCE

Certified Scrum Master (CSM)

CAREER EXPERIENCES

Agile, Scrum, Waterfall, James Martin, Rational Unified Process (RUP), Kanban, Jira, eCommerce, B2B, Automated Work Distributor (AWD), IBM Content Manager, Java Business Process Manager (JBPM), Orbeon, Pure Edge, OCR, XML, JAVA, COBOL, WebSphere, Tomcat, Windows, .Net, Oracle, DB2, WebTrends, FileNet, FileNet P8, Microsoft Suite, Finance, Insurance

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