Accomplished Information Technology Leader

Mark Webb

Smyrna, GA ***** 404-***-****

*******@*******.*** www.linkedin.com/in/mark-webb-it

Accomplished Information Technology Leader

Match Technology to Business Requirements Project Management

Energetic self-starter and hands-on technician skilled at technical support of desktop hardware and servers (Windows and Mac OS X), IP phones, peripheral devices, applications and networks. Provide strategic direction and leadership for all IT systems. Design policies for effective management of IT resources. Lead, design and manage projects, scoping, and tracking to project completion.

Excellent ability to troubleshoot complex issues to provide top notch customer service with a high-quality and timely resolution to all issues in a fast-paced setting. Analyze issue metrics to look for trends and target training. Work independently with excellent organizational skills. Attention to detail to understand and analyze complex issues, yet can explain technical issues to non-technical staff.

Technical Skills

Operating Systems:

Windows, Mac OS X

Systems Administration:

Microsoft Active Directory

Networking Tools:

TCP/IP, DHCP, DNS, LAN, WAN

HelpDesk Management:

Cherwell Service Manager, Remedy

Network Security:

Symantec Endpoint Protection, Trend Micro OfficeScan

Telecommunications:

Avaya System 8400, Cisco Unified Communications IP Phone System

Software/Applications:

Microsoft Office, Microsoft SharePoint

Professional Experience

BALLARD DESIGNS, INC., Atlanta, GA 1998 to 2019

Information Technology Manager

Managed, deployed and supported all technology operations for $200M+ retail company, providing helpdesk and tech support for Microsoft and Macintosh computers, IP phone support, server administration and network administration. Managed all relationships with external vendors. Supervised technical staff of 3 supporting 400 employees, providing coaching and mentoring to each team member.

Developed and implemented a cost-effective budget for all major systems, improving readiness and availability of the IT infrastructure.

Created maintenance plans for infrastructure systems to preclude unscheduled downtime, enabling service levels to remain consistently above 99%.

Coordinated implementation of distributed, cloud-based storage solution for critical company data, enhancing disaster recovery plan.

Mark Webb *******@*******.*** Page Two

BALLARD DESIGNS, INC. (Continued)

Negotiated with cellular carrier to retain unlimited international data plans on new lines and upgrades at the same cost level, saving $2K annually on data usage charges for overseas travel.

Managed conversion of all long distance services which resulted in annual savings in excess of $50K.

Reduced telecommunications costs by approximately $20K by converting local phone service to a Competitive Local Exchange Carrier, renegotiating BellSouth / ATT service rates and eliminating unneeded communications circuits.

Deployed SD-WAN technology to connect the corporate headquarters to outside corporate resources, providing a redundant connection as well as service cost savings.

Implemented Cisco video teleconferencing system which reduced employee travel expenses by 20%.

Took over the majority of data and voice cabling and telephone cross connects with estimated savings of approximately $10K over the past 10 years.

Renegotiated copier and printing contracts to reduce usage charges by $24K in the first year of the contract. Annual savings will be carried through the life of the contract.

Developed hardware architecture for new retail stores, including point of sales and back of house systems, meeting retail performance objectives and sales goals.

Trained and acted as consultant for a retail deployment team, supporting faster store openings to increase sales.

Military Experience

US ARMY, Atlanta, GA

Field Artillery Officer

Served in positions of increasing responsibility in various operational and staff assignments in locations throughout the world. Led organizations ranging from up to 400 hundred personnel and managed annual operating and project budgets from $100K to $3M.

Education

Bachelor of Science (BS), Middle Tennessee State University, Murfreesboro, TN

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