Hard working customer service representative with 21 years of experience. Working with Sears holding training projects, time management with extensive knowledge of customer service, also proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Self-motivated. Team player, problem solver
Client assessment and analysis
Interpersonal and written communication
Customer Service Representative, 11/97 to 11/18
Sears Holdings Corporation. – Bridgeview, IL
Responding to and handling customers complaints and inquiries in timely manner. Maintaining polite and professional telephone manner. Assisted various business groups with document organization and dissemination during acquisitions. Responded to customer requests via telephone and email and effectively answered questions and inquiries. Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs.
Certificate of General Educational Development
Kennedy King College / Child Development - Chicago, IL P S