Customer Service Representative

Gregory C. Lum

*** ******** ******

San Francisco, CA 94127

Tel: 415-***-**** / Email: ************@*****.***

SUMMARY

Customer Service representative with extensive experience in design, training, and sales. Training includes working in various agriculturally focused sectors of the industry. Extensive administrative / clerical experience covering a wide range of tasks, duties and functions. Proponent of giving back to the community through volunteering, teaching and mentoring. EDUCATION

2011 – 2012 Design 358, Bruges, Belgium

European Masters Certification

1991 – 1996 California Polytechnic State University, San Luis Obispo, California Bachelor of Science (Environmental Horticultural Science) BUSINESS EXPERIENCE

Floral Supply Syndicate, San Francisco, California 2017 – Present Marketing / Sales

● Lead educational programs on Company Products & Services

● Collected payment & provided customer service for company clients

● Represented The Company at trade shows, conventions and symposiums Floricore, San Francisco & Pacifica, California 2014 – 2017 Head Designer / Special Events Consultant / Entrepreneur

● Worked as special events Consultant/Designer for Bay Area events

● Assisted in all Clerical and Administrative roles

● Provided excellent customer service for company clients USDA/US Customs & Border Protection, San Francisco, California 2002 - 2014 International Trade/Agriculture Technician

● Knowledgeable of Plant Species Nomenclature

● Providing administrative support to Import and Entry Specialists

● Collecting payment of US Customs Duties & Fees

● Front counter assistance helping international importers with cargo paperwork SKILLS

Leadership: Effective communication, Resourceful and Understanding Administrative: Processing mail, Filing, Answering phones and Proofreading Documents Team-building:Engaging, Enthusiastic and Supportive Computer: Microsoft Office, Microsoft Outlook and Excel EXTRA-CURRICULAR EXPERIENCE & ACHIEVEMENTS

Member of the American Institute of Floral Designers & California State Floral Association Served on the Executive Board & Board of Directors for the Northwest Region of AIFD Active in Community outreach programs, Non-Profit and Mentorship to Student Groups

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