EXPERIENCED PROFESSIONAL WITH BOTH ENGINEERING AND BUSINESS ACUMEN
IT Project Manager/Solution Engineer/Team Lead with 25+ years experience in leading all aspects of projects for multimillion dollar telecom services deployments. Dedicated, reliable, self-starter and self-motivating professional able to deliver outstanding results despite the challenges and pressures. Effective communicator with demonstrated ability to provide team leadership, motivational empowerment and influence others towards superior business results. Proven ability to identify and solve complex development problems, including issue prioritization and resolution while meeting and exceeding schedule and performance targets. Able to perform both as a sole contributor, as well as, within a Team Environment.
SUMMARY OF QUALIFICATIONS:
Highly driven and successful Leader with a proven track record and reputation for achieving results in Pre-Production (UAT) and Post Production Testing and Validation.
Expert combination of Interpersonal, Technical, Analytical and Leaderships skills, with excellent organization and prioritization abilities.
Results Driven Manager – with focus on both customer satisfaction and end product.
Work closely and effectively with Senior Management, cross functional team – both internal and external vendors to drive solutions and results.
Proven ability to lead teams, implement change, exceed targets and drive organizational results.
Excellent Problem Identifier, Preventer, Solver and Eliminator.
Strategic and Critical Thinker, with Negotiation Sales and Marketing skills for win-win persuasion.
Exceptional Coach, Team Builder, Team Player and UAT/Infrastructure/Project Manager.
Effectively utilizes - Agile-Scrum, Waterfall, and Software Development Life Cycles (SDLC) Methodologies.
E. Enterprise Realty Group I, Inc./Special Events Banquet. Indianapolis, IN 01/2018 – Present
Manage the Leasing & Sales of Commercial and Residential Property
Negotiate contracts for and with clients/customers, vendors, lenders, and support personal
Serve as POC and Resolve any and all issues before – during – and after contract initiation
AT&T Services, Inc. Indianapolis, IN 01/2009 – 12/2017
Professional Senior–IT Project Manager/Solution Engineer/Team Lead
Performed Lead engineer function for key DEV projects w/over 5M in client investments
Provided technical, analytical and leadership expertise to cross functional test teams
Managed Projects COST/Budgets/Expense to Estimates to Actuals, project performance -both internal teams and external (vendors) to achieve organizational results within Budget/Schedules
Managed multiple projects simultaneously with multiple delivery schedules and difficult levels
Managed/Led/Mentored/Coached both on-shore and offshore vendor resources
Documented and Created high-level/Detail requirements and Systems Detail Designs and Data flow for existing and new functionality
Identified GAP Analysis and Recommended/Proposed optimal -design solutions (Application, Data, Infrastructure, and User)
Created and Reviewed UAT Test Plan/CASEs/Analysis/outcome and results.
Conducted Business Process Analysis, as well as, Data and System Analysis
Identified and Interviewed all Stakeholders/Clients – both internal and external
Edwin McGruder, page 2 • 317-***-**** • firstname.lastname@example.org
Developed Timelines, work plans, schedules for large project initiatives
Led problem identification, root cause analysis & made recommendations for resolution
Conducted and document - meetings to address issues and assessments
Documented and tracked defects and root cause analysis for resolution, as well as, lesson learn for future project success
Performed risk analysis & create mitigation strategies with continuous evaluation and validation or system design and architecture
Expert knowledge and experience with Development Teams and SDLC, as well as, Quality Assurance and Microsoft products (VBA, SharePoint, Excel, Outlook, Visio, and MS-Project)
AT&T, Services, Inc. Indianapolis, IN 2009 – 2017
Served as Test Solution Architects/Integrated Test Solution Manager, as well as, Marketing/Sales Spokesman for team. Provided test efforts an oversight and support to all phases in testing beginning with Phase 2 activities through Production Validation Testing - Exit and Control Introduction Entrance.
Timeline Management and resolution of all Test impacting issues, in order to ensure higher code quality, efficient testing and product realization (reduce cycle time).
Secured - new clients for services - via Marketing and Sales - followed up on LEADs - conducted one on one and group presentation shared knowledge and experience - resulting in more clients than resources.
Created Part-time solution to address additional demand and minimized expense to budget
Provided the following in order to improve testing quality and reduced Timeline: Pre-deployment Test (IST / E2E / UAT) Planning & Development, Pre-Deployment Test (IST / E2E / UAT) Oversight & Escalation, PVT Planning & Development, PVT Oversight & Escalation, Protection of Controlled Introduction Date.
AT&T, Services, Inc. Indianapolis, IN 1998 – 2009
Project Manager/Release Manager/Mainframe Developer
Primary Contact for Ameritech’s Customer Care and Billing (CCB) Organization for the Y2K Flowthru CORE and TEST teams.
Motivated, coached, counseled, and developed support teams to address issues.
Investigated and resolved users’ and network communication problems identified by developers.
Supported Application Groups, and the Y2K teams through effective communication and documentation.
Assisted application support groups with methods and procedures; negotiate estimates, timelines, and work plans.
Followed-up on outstanding issues
Analyzed data and processes for efficiency as well as effectiveness.
Identified, created, documented, and recommended solutions based on data, research, knowledge, and experience- Data Analysis.
Served as point of reference for all Billing and other applications and outside Vendor for Ameritech’s Y2K inventory verification and validation from 2 digit year to 4 digit year.
Monitored status and provided input and update to senior leadership and team members.
Managed and Analyzed Projects Estimates to Actuals for current and future project Budget tracking/planning.
Edwin McGruder, page 3 • 317-***-**** • email@example.com
AT&T Services, Inc. Indianapolis, IN 1989 – 1998
Project Lead Analyst / System Analyst – Installation/Mainframe Developer
Deployed and managed the Ameritech Service Order Distribution Network for five Ameritech Bell Companies (ACIS-SOD).
Designed, created-coded, tested, and implemented production software and JCL.
Utilized COBOL and Assembler programming languages.
Investigated and solved problems identified by users and operations.
Coordinated local and regional projects.
Maintained and installed new CDS releases for local and regional systems.
Worked with local and regional support groups to identify and resolve users’ network communication problems.
Wrote specification/requirements for new and existing and Assembler functionality.
Trained backup and contractors to support current and former applications and programs.
Master’s Degree Business Administration - MBA
Indiana Wesleyan University
Bachelor of Science Degree
Jackson State University
Major: Computer Science Information Systems
Indiana Real Estate Sales & Broker License
Indiana University/Purdue University of Indianapolis
Major: Management and Sale of Real Estate and Indiana Real Estate Law.
Certification: Cloud Computing Bronze IT UP Bronze
Mobile Bronze Resiliency Bronze
API Bronze Agile PG/PM Development
Other Technical: IBM 3080 and 3090 VAX/VMS
System/360 & 370 NDM
Connect Direct/FTP/FileAid XPEDITER
COBOL I and COBOL II ASSEMBLER
MS-VBA/Visual Basic Application Basic/RPG/Pascal/PL1
REFERENCES: Available upon request.