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Human Resources Generalist

Toronto, Ontario, Canada
April 23, 2019

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Stephanie McMillan


As a Retail Manager of various locations and companies, I have developed the skills needed to hire, train and motivate employees while controlling expenses and labour in an environment that fosters teamwork and equal opportunity. Most importantly, I have been able to exceed financial goals, customer expectations and partner development goals. I have had experience working in multiple facets of HR, including, health and safety, labour relations, training and development, contracts/terminations, and compensation. I am seeking a Human Resource position to utilize my strong management, multitasking and administrative skills. I am a recent graduate from Ryerson University - Human Resource Management Certification program, a member of the Human Resources Professionals Association (HRPA) and a CHRP candidate. EXPERIENCE

Starbucks, Toronto — Store Manager

November 2015 - January 2019

* Increased store sales revenue 5% year over year

* Optimized store efficiency through effective calendar management of all priorities

* Delivered a +20 service score through innovations in teamwork and deployment

* Improved partner performance utilizing S.M.A.R.T.goal framework and feedback

* Eliminated barriers to partners’ success and customer satisfaction

* Increased Quality Assurance Standard Assessment score to 95%

* Spearheaded training program, adding 8 new Coffee Masters to the district roster

* Maximized Safe & Welcome training within entire district using presentation skills Kitchen Stuff Plus, Toronto — Store Manager

September 2013 - November 2015

* Decreased controllable costs, driving revenue with P&L analysis and problem solving

* Drove talent acquisition by directing and executing hiring fair events

* Optimized administrative efficiency in schedules, payroll and filing across locations

* Increased store sales revenue 7% year over year

* Advanced training and development programmes with presentation enhancements

* Aligned relationships with vendors, contractors, and third parties to meet expectations

* Developed calendar for all product deliveries from third party and local warehouse

* Increased talent promotions through training and development initiatives

* Decreased employee turnover through cultivating organizational culture and climate JYSK, British Columbia/Toronto — Store Manager/Expansion Lead October 2006 - September 2013

* Increased return on investment driving a 20% sales increase

* Enhanced training seminars through owning coordination of events and vendors

* Optimized administrative efficiency with confidential records, contracts, and reports

* Full cycle recruiting, training and development of direct reports 414-280 Wellesley St E

Toronto, ON

M4X 1G7



Ryerson University, Toronto

* Human Resources Management Certificate


St Clair College, Windsor

* Advertising

2002 - 2004


Recruitment and Retention

Conflict Resolution

Superior Interpersonal Skills

Training & Development

Time Management

Microsoft Office Suite

Customer Service


“Excellence Award”

Increased Food Growth


FY 2017 & 2018

“Performance Excellence”

Maintaining Store Standards


FY 2007

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