Human Resources Generalist
Resume:
Stephanie McMillan
https://www.linkedin.com/in/stephyamc
SUMMARY
As a Retail Manager of various locations and companies, I have developed the skills needed to hire, train and motivate employees while controlling expenses and labour in an environment that fosters teamwork and equal opportunity. Most importantly, I have been able to exceed financial goals, customer expectations and partner development goals. I have had experience working in multiple facets of HR, including, health and safety, labour relations, training and development, contracts/terminations, and compensation. I am seeking a Human Resource position to utilize my strong management, multitasking and administrative skills. I am a recent graduate from Ryerson University - Human Resource Management Certification program, a member of the Human Resources Professionals Association (HRPA) and a CHRP candidate. EXPERIENCE
Starbucks, Toronto — Store Manager
November 2015 - January 2019
* Increased store sales revenue 5% year over year
* Optimized store efficiency through effective calendar management of all priorities
* Delivered a +20 service score through innovations in teamwork and deployment
* Improved partner performance utilizing S.M.A.R.T.goal framework and feedback
* Eliminated barriers to partners’ success and customer satisfaction
* Increased Quality Assurance Standard Assessment score to 95%
* Spearheaded training program, adding 8 new Coffee Masters to the district roster
* Maximized Safe & Welcome training within entire district using presentation skills Kitchen Stuff Plus, Toronto — Store Manager
September 2013 - November 2015
* Decreased controllable costs, driving revenue with P&L analysis and problem solving
* Drove talent acquisition by directing and executing hiring fair events
* Optimized administrative efficiency in schedules, payroll and filing across locations
* Increased store sales revenue 7% year over year
* Advanced training and development programmes with presentation enhancements
* Aligned relationships with vendors, contractors, and third parties to meet expectations
* Developed calendar for all product deliveries from third party and local warehouse
* Increased talent promotions through training and development initiatives
* Decreased employee turnover through cultivating organizational culture and climate JYSK, British Columbia/Toronto — Store Manager/Expansion Lead October 2006 - September 2013
* Increased return on investment driving a 20% sales increase
* Enhanced training seminars through owning coordination of events and vendors
* Optimized administrative efficiency with confidential records, contracts, and reports
* Full cycle recruiting, training and development of direct reports 414-280 Wellesley St E
Toronto, ON
M4X 1G7
******.*.**@*****.***
EDUCATION
Ryerson University, Toronto
* Human Resources Management Certificate
2017-2018
St Clair College, Windsor
* Advertising
2002 - 2004
SKILLS
Recruitment and Retention
Conflict Resolution
Superior Interpersonal Skills
Training & Development
Time Management
Microsoft Office Suite
Customer Service
AWARDS
“Excellence Award”
Increased Food Growth
Starbucks
FY 2017 & 2018
“Performance Excellence”
Maintaining Store Standards
JYSK
FY 2007
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