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Pharmacy Customer Service

April 23, 2019

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Priyanka Joshi **** ** a st nw, T*T *M*

Ph: 780-***-****

Work Objective:

Patient care-oriented, strong pharmacological background, excellent track record of maintaining professional relationships with patients, pharmaceutical representative, healthcare provider and sinsurance provider

Summary of Skills:

Having experienced in Pharmacy, dealing with Patient question and insurance

Team focused and enthusiastic employee with professional attitude

Have excellent communication skills and clearly explain policies to customers

Successful in multi-tasking and working efficiently to serve a high volume of customers

Accurate and efficient work on Kroll and Health-watch and good at drug distribution

Respect client’s right to privacy and to be treated with dignity

Comply to company’s procedures, policies, standards and safety rules

Have strong organizational, problem solving, decision making, analytical and time management skills

Employment History:

SDM#3895 (Full time Relief Pharmacist) St Paul, AB, Canada Jan-2019-Mar2019

Adapt prescription as per the college regulation and patient’s emergency need

Done Narcotic assessment each time release the medication

Accurately and timely dispense all prescriptions

Monitor medication adherence

Initiate care plans, follow up, and document

Provide information and advice regarding administration, usage, drug interactions, side effects, dosage and proper medication storage.

Maintain patient confidentiality and follow all practices consistent with the Privacy Act.

Prepare daily dosing for ODT patient as per the guidelines and dispense the medication for witness

Offering health promotion and prevention activities like vaccination, training to use devices such as blood pressure or diabetes monitors.

Maintain and review records and reports to determine compliance with ACP operational expectations and insurance Requirement (like Patient Profile, Narcotic assessment, Dispensing error report, daily/ weekly/biweekly dispensing record)

Provide professional advice and applicable dialogue with patients on prescription and OTC products to provide excellent customer service and customer maximize patient loyalty. Priyanka Joshi 3639 15 a st nw, T6T 0M4

Ph: 780-***-****

AbEx Pharmacy (Level 1 internship) Fort Saskatchewan, AB, Canada Sep-2017 to Jan-2018 SDM#370 (Level 2 internship) Edmonton, AB, Canada June 2018 – Sep 2018 MedX Drugs Pharmacy (Level 3 Internship) Edmonton, AB, Canada Nov-2018 to Dec-2018

Accept prescriptions or refill requests from Customers, Doctors or clinic and enter in the system

Collaboration with pharmacy assistant to accurately dispense prescription medications and Assisting in inventory management and order receiving

Prepare the compounding and calculate the ingredient as per the requirement of prescription or other pharmacy

Help to resolve patient’s queries. Assist patient in diagnosis minor condition and suggest the OTC products accordingly

Handle store events and support these events within the store, directing, and referring clients to programs.

Other Employment:

Cashier, Marshalls, Canada May 2017- Jun 2018

Jr. Executive, Claris Injectables LTD, India May 2014- Dec 2016 Chemist, Rusan Pharma LTD, India July 2012- April 2014 Educational Qualification:

Pharmacy Examining Board of Canada Qualifying Exam Nov 2018 Indukaka Ipcowala of Pharmacy, India (Masters in Pharmaceutical Analysis) Sep. 2010 - June 2012 Parul college of Pharmacy, India (Bachelor in Pharmacy) Dec 2006 - April 2010 Certification: Administer Drugs by Injection


Research and Publication:

Simultaneous Estimation Of Azithromycin Dihydrate And Cefixime Trihydrate In Pharmaceutical Formulation By HPTLC Method

Journal Of Liquid Chromatography & Related Technologies Volume 37, 2014 - Issue 13


Software: Kroll, Health Watch, Basic Microsoft Office, LIMS, SAP, Internet search and capable of working with Scientific and research related software. Other: Good at planning and management of work and time, Manpower handling and co- ordination with team

Priyanka Joshi 3639 15 a st nw, T6T 0M4

Ph: 780-***-****



Associate at SDM 1248 &3895, St. Paul



Associate SDM 370, Edmonton


Dalia Hamdi

Owner and manager at AbEx Pharmacy, Fortsasketchwan 780-***-****

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