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Customer Service Data Entry

New Sharon, Iowa, United States
April 23, 2019

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Sabrena S Davis

*** * *** **

New Sharon IA *****

641-***-**** -

OBJECTIVE: Seeking a position where my strong Administrative/Customer Service skills and my ability to execute a variety of projects simultaneously will be utilized.


Quality Assistant/Secretary – Grinnell Regional Medical Center

January 2004 to March 2019

1.)Provided clerical/secretarial support to the Director of Quality, Risk Management and Safety.

2.)Responsible for data entry of CMS Core Measures through CART and Quality Net.

3.)Arranged, participate and implement as directed, conferences, committees and workgroup meetings. Create agendas and take meeting minutes. Complete research for special projects and provide direction as needed when working with departments on quality indicator development, implementation, analysis and follow-up.

4.)Microsoft Programs: Microsoft Outlook 2010, Microsoft Word 2010, and Microsoft Excel 2010.

5.)Verge Solutions Software, Board Effect and GoToMeeting.

6.)Perform additional secretarial tasks including but not limited to, answering the telephone, providing customer service, scheduling appointments, filing and file maintenance.

7.)Worked with a large amount of confidential information dealing with incident reports, safety learning reports and risk management reports.

8.)Kaizen/Lean Events, Six Sigma Workouts, A3’s, Process Mapping and 5S’s.

9.)Responsible for Patient Satisfaction documentation for all areas of the


Sears – Associate

February 2010 to August 2011

1.)Responsible for providing Customer Service to customers coming in to the store and customers calling in to the store for information.

2.)Responsible for scheduling deliveries to customers from the Distribution Centers as well as the Hometown Store.

3.)Responsible for gathering customer information for credit card applications as well as for the Shop Your Way Rewards program offered by Sears.

4.)Responsible for accounts receivable balances and daily operations reports.

5.)Responsible for daily bank deposits.

Assistant Personal Lines Underwriter – Grinnell Mutual Reinsurance Company

October 1991 to December 2003

1.)Provided Customer Service via written and oral communications to a designated area of insured’s and agents along with data entry.

2.)Responsible for performing a multitude of secretarial duties such as filing and organizing information.


-Iaeger High School, Iaeger WV (graduating class of 1985)

-Additional work experience and/or training have been obtained through hard work and dedication to betterment.

-I have completed a Medical Terminology course through Iowa Valley Community College.

-Quality Function Deployment Certification through American Society of Quality – completed in November 2006.

-March 25, 2010 Complete Performance Improvement Training for Six Sigma through Mercy Medical Center – Des Moines.

-December 10, 2010 Completed Perfecting Patient Care Fundamentals of Lean through Pittsburgh Regional Health Initiative. This was provided through the Iowa Healthcare Collaborative.

-March 2011 – Attended workgroup Facilitation Skills workshop through Mercy Medical Center.

-November 30, 2011 Completed PE201 Huddle Facilitation Training through Mercy Medical Center – Des Moines.

-November 22, 2013 completed 5S training – Going Below the Surface through Iowa Lean Consortium.


Janet Lacey, RN Director Risk Management & Quality

New Sharon Iowa


Natalie Cline, RN Manager Care Coordination

Grinnell Iowa 50112


Jesse Johnson, RN

Cedar Rapids Iowa 52227


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