Desktop Support Office

Byron Worship

**** ******* ***** *******, ** ****8 901-***-**** ********@*****.***

CAREER OBJECTIVE

To further enhance skills acquired through diagnosing, replacing, and repairing computers in a team work setting.

CERTIFICATIONS

ITIL Foundation Certificate in IT Service Management.

Certified IPC Specialist (IPC-A-610D), including but not limited to:

Hardware Installation

Soldering

Surface Mounting

PCB’s/ Assemblies and Component Damage

EDUCATION

ITT Technical Institute

Associate of Applied Sciences Degree Cordova, TN September 2004- September 2006

In Computer and Electronics Engineering Technology

SOFTWARE/ SYSTEM SKILLS

AC, DC, and Digital Electronics

Office 365, Excel, Outlook, Word, Share Point, One Drive, Skype for Business

Microsoft Windows XP, Vista, 7, 10

Adobe Pro, Acrobat Reader, Flash player

Java, Cisco Any connect

McAfee Antivirus, Norton Antivirus

PROFESSIONAL EXPERIENCE

Regional One

Desktop Support Memphis, TN January-2019- Present

Deploy Windows 10 computers to hospitals.

Replace end-user desktop computers, monitors, and reimage computers.

Transfer data from old PC to new PC.

Install device drivers, rename computers and join computers to network domain.

Configure end-user scanners, install local printers and network printers.

Thomas &Betts/ABB

Desktop Support Memphis, TN December 2015- January-2019

Receive calls, emails and web inquiries from end users regarding company’s systems.

Train end users on Office 365 programs(Outlook, Skype for Business, One Drive).

Document and track work in (Incident Management Ticket recording system).

Reimage desktops and laptops, install device drivers, install network printers and mapping share drives.

Troubleshoot issues with end user laptops, desktops, tablets, cell phones.

Maintain user and pc accounts in active directory.

Transfer user data from old pc to new pc.

City of Memphis

Desktop Support Memphis, TN August 2015-December 2015

New pc setup, Image pc, install device drivers, install network printers and map share drives.

Rename computer name and join to appropriate domain.

Install LANDesk agent, test LANDesk remote on new pc.

Install software applications (Citrix, Java, IE10, Adobe flash and reader, MS office 2010).

Transfer data from old pc to new pc (Address book, Outlook profile, Pst files, Ost files).

Unlock and reset user accounts and passwords.

Conduct Windows 7/Office 2010 end user training.

AT&T

Desktop Support Memphis, TN December 2014-July2015

Day to day support of end users. Desktop/laptop installation.

Unlock and reset password user accounts.

Join computer to domain, new pc setup.

Reimage computers, transfer data from old computers to new computers.

Install/remove software applications.

Submit accurate and timely updates of work performed.

Pomeroy

IT Support Memphis, TN October 2013- November 2014

Deploy Windows 7 computers to hospitals.

Replace end-user desktop computers, monitors, and reimage computers.

Configure end-user scanners, install local printers and network printers.

Install device drivers, rename computers, and join computers to network domain.

Transfer data from old PC to new PC.

Install Microsoft Office, Java and Anti-virus software.

Jabil Global Services Memphis, TN February 2010- October 2013

Computer Technician

Diagnosed, repaired, and replaced system boards, audio boards, and inverter boards, LCD display panels, graphics cards, processors, heat sinks, fans, hard drives, web cams, CD/DVD drives, web cameras, and plastics (i.e. switch covers, bottom cases, and top covers) on Hewlett Packard laptops.

Installed latest BIOS revisions, device drivers, and operating software (i.e. Windows 7, Vista, and XP).

References provided upon request

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