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Manager Customer Service

Ravenna, Ohio, United States
April 22, 2019

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Peter James Thomas

**** **** **. *******, **** **266 · 330-***-**** ·

Quality Control. Customer Service. Analytical Skills. Motivated. Experienced Manager.


Experienced chemist with 19+ years managerial experience. Who is self motivated with the ability to adapt to change, organize, prioritize, delegate, and set goals. Seeking long-term employment with an established company. Possesses specialized skills and experience that allow for continuous growth and improvements.


Progressive Polymers - Ravenna, OH

General Manager and Plant Chemist, Jan 2016 –November 2018

Worked with owner to start new custom mixing facility.

Developed all formulations per customer specs and entered into database.

Established all mixing and milling procedures and provided employee training

Supervised the maintenance and shipping/receiving department.

Assisted HR with hiring/firing procedures. Resolved employee issues with proper documentation. Supported safety department in lock out tag out and mill drills.

Built trusted relationships with raw material suppliers.

Dacon Industries - Ravenna, OH

Technical and General Manager, May 2013 – Dec 2016

Responsible for managing all technical and manufacturing procedures for custom extrusion factory. Provided employee training for all departments.

Supervised shipping and receiving department. Forklift certified.

Order products, achieve monthly sales goals, customer service, ISO audits.

Corrective action for non conforming material. Scheduled customer orders for production and ordered raw materials for manufacturing.

Portage Precision Polymer – Ravenna, OH

Development Chemist, April 2002 – May 2013

One of a group of six that started Portage Precision Custom Mixing.

Performed all manufacturing, testing and quality control.

Supervised the factory, process chemists and quality control lab technicians.

Worked with all departments to ensure customer satisfaction. Set work instructions for each work station in manufacturing.

Managed the development lab which created and tested new formulas and put them into production. Over 90% were company owned.

EDUCATION - University of Akron, intermediate and advanced Polymer Science · Hocking College, 1 year · Archbishop Hoban High School

Professional References

Cid Vance

Consulting engineer

Portage Precision Polymers/Progressive Polymers


Thom Merklin


Dacon Industries


Mary Anderson

Human Resources/Purchasing

Progressive Polymers


Ryan Bay


Dacon Industries Texas Division


Tom Eaton


Process Oils


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