Manager Customer Service

Location:

Ravenna, OH

Posted:

April 22, 2019

Contact this candidate

Resume:

Peter James Thomas

**** **** **. *******, **** **266 · 330-***-**** · *************@*****.***

Quality Control. Customer Service. Analytical Skills. Motivated. Experienced Manager.

CAREER OBJECTIVE

Experienced chemist with 19+ years managerial experience. Who is self motivated with the ability to adapt to change, organize, prioritize, delegate, and set goals. Seeking long-term employment with an established company. Possesses specialized skills and experience that allow for continuous growth and improvements.

PROFESSIONAL EXPERIENCE

Progressive Polymers - Ravenna, OH

General Manager and Plant Chemist, Jan 2016 –November 2018

Worked with owner to start new custom mixing facility.

Developed all formulations per customer specs and entered into database.

Established all mixing and milling procedures and provided employee training

Supervised the maintenance and shipping/receiving department.

Assisted HR with hiring/firing procedures. Resolved employee issues with proper documentation. Supported safety department in lock out tag out and mill drills.

Built trusted relationships with raw material suppliers.

Dacon Industries - Ravenna, OH

Technical and General Manager, May 2013 – Dec 2016

Responsible for managing all technical and manufacturing procedures for custom extrusion factory. Provided employee training for all departments.

Supervised shipping and receiving department. Forklift certified.

Order products, achieve monthly sales goals, customer service, ISO audits.

Corrective action for non conforming material. Scheduled customer orders for production and ordered raw materials for manufacturing.

Portage Precision Polymer – Ravenna, OH

Development Chemist, April 2002 – May 2013

One of a group of six that started Portage Precision Custom Mixing.

Performed all manufacturing, testing and quality control.

Supervised the factory, process chemists and quality control lab technicians.